The Ugandan Jobline

• Assists the service centre manager to
  ensure effective and efficient management of the service centre
• Manages inventories, including keeping
  detailed records of inventory use, sales, and advises management on
  ordering where necessary
• Ensure proper record keeping and prepare
  standard/exceptional reports as may be required by the service centre
  manager.

• Manage and supervise the sales and
  promotion initiates at the service centre
• Ensure updated and accurate patients data
  at the service centre
• Present Med Optics and its products to
  potential clients through direct communication in face to face meetings,
  telephone calls and emails
• Engage in marketing activities to promote
  the med-optics brand

• Ensure service centre sale targets are met
  as agreed with the service centre manager
• Ensure accurate invoicing of patients,
  insurance companies and direct corporate companies.
• Actively and successfully manage the sales
  process through clear guidance and support to the sales Assistants
• Ensure timely delivery of invoices as per
  agreed terms and conditions.
• Follow-up on payments and ensure
  compliance to terms and conditions of payments.

• Ensure compliance with cash collection
  guidelines.
• Ensure safe custody of cash collections
  and subsequent banking.

• Provides encouragement to team members,
  including communicating team goals and identifying areas for new training
  or skill checks
• Answers team member questions, help with
  team member problems, and oversees team member work for quality and
  guideline compliance
• Formulates strategies to promote team
  member adherence to company regulations and performance goals
• Conducts team meetings to update members
  on best practices and continuing expectations
• Work in liaison with the service centre
  manager to ensure proper 
  performance management

• The ideal candidate should preferably hold
  a Bachelor’s degree in business administration or related field
• A minimum of two to three years’
  experience in a supervisory role in a busy environment
• Preferably from or living in Arua
• Knowledge and experience of patient/
  customer service principles and practices
• Knowledge of administrative procedures
• Knowledge of the product (Trends of frame
  styles) an added advantage
• Basic knowledge or fluency in other
  languages apart from English favorable.
• Excellent interpersonal skills
• Ability to bond with and work in a team.
• Good communication skills – verbal and
  written
• Excellent listening skills
• Good problem-solving skills
• Keen attention to detail and accuracy
• Customer-service orientated
• High degree of adaptability and personal
  initiative
• Stress tolerance
• Smart and presentable

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