Entry Level Officer IT Hardware Career Jobs – Uganda Revenue Authority (URA)

  Government Jobs in Uganda, Information Technology (IT) and Data Jobs in Uganda, Uncategorized
Job Title:      Officer IT Hardware
Organisation: Uganda Revenue
Authority (URA)
Duty Station: Kampala,
Uganda
Reports to: Supervisor IT:
Hardware Installation and Maintenance
Job Code: HRM/073/604
About URA:
The Uganda Revenue Authority (URA) was established by the Uganda Revenue
Authority Statute of 1991 and set up in September of the same year as a central
body for assessment and collection of specified revenue, to administer and
enforce the laws relating to such revenue and to provide for related matters.
This statute incorporated all the laws that were in force then regarding tax
collection. The new organization (URA) amalgamated the three tax administration
departments that were responsible for all the taxes collected by the Central
Government of Uganda.
Job Summary: The Officer IT
Hardware will install and maintain the URA IT and Network Hardware
Infrastructure as per the good industry practice and in accordance with the URA
ICT policies to facilitate business operations.
Key Duties and
Responsibilities:  
Install, monitor and maintain hardware to ensure optimum performance as
per ICT set standards and industry good practices.
  • Install hardware, rack mount hardware,
    LAN, power and endpoint equipment and such like as may be acquired by URA
    from time to time.
  • Carry out Preventive Maintenance (PM) of
    IT equipment assigned, test and verify to ensure optimum performance
  • Conduct Corrective Maintenance (CM) of
    various IT equipment including fault detection, diagnosis of various
    peripheral devices and endpoints.
  • Perform routine safety checks, including
    electrical tests, and maintain the appropriate records.
  • Maintain appropriate stock levels for
    spares and fast moving parts based on analyzed usage and trends.
Keep an up-to-date CMDB of IT Equipment serviced and generate periodic
management reports to facilitate decision making:
  • Update Configuration Items (Cis) as per CM
    guidelines
  • Update CMDB records and keep efficient
    stock control system both in the workshop and in the field
  • Ensure the safe disposal of obsolete
    equipment, used consumables and waste materials in line with recognized
    procedures and legal requirements
  • Provide information for use in planning
    and implementing changes to elements of the ICT infrastructure as
    required.
Provide support by Responding to user service calls and requests to
facilitate business operations.
  • The incumbent will receive and analyze the
    service calls and requests
  • Determine and plan for the resources
    needed to resolve the call (s)
  • The Officer IT Hardware will conduct
    corrective measures to calls received on soft and hardware problems.
  • Raise awareness amongst staff and users on
    aspects such as data protection, IT security, health and safety policies
  • Generate a report and submit to line
    manager for further management.
Carry out pre-delivery and acceptance tests and Verifications on new
hardware Equipment and assist in the identification of obsolete or irreparable
Equipment for Boarding off.
  • Work closely with Stores Supervisor,
    vendor and any other stakeholder to plan the test/verification exercise
  • Carry out the test/verification exercise
  • Guide and report on the conformance of the
    product to specifications
Qualifications, Skills and Experience: 
  • The applicant for the Uganda Revenue
    Authority URA Officer IT Hardware job opportunity must hold a Bachelor’s Degree in Electrical
    Engineering, Computer Engineering or Computer Science, and Information
    Technology.
  • Possession of a professional certification (Cisco, A+ and N+)Diploma in Electrical
    and Electronics Engineering
  • One year of experience in computer maintenance, LAN design
    and installation and Cisco products in medium size organization
  • Broad
    knowledge and understanding of the IT industry, Hardware maintenance, the
    different platforms, trends, support centers, ICT security, LAN/WAN
    infrastructure and the commonly applied best practice standards.
  • Knowledge of the best practices and IT Service Management process and Business
    needs.
  • Extensive
    knowledge and understanding of electronics, power, and IT hardware.
  • Ability
    to cope with work under stressful environments that includes working long
    hours.
  • Physically
    strong person able to carry weights of up to 10kgs regularly
  • Person
    of high integrity (does not get compromised on account of personal
    issues)
  • Possess
    good customer care and interpersonal skills
  • Ability
    to work under minimum supervision and willingness to undertake any
    responsibility.
  • Agile
    and disciplined, possessing capability to provide timely solutions.
How to Apply:
All suitably qualified and interested candidates who wish to join URA
should apply online by visiting the website below. Please go to Careers link, Click Here,
‘CAREERS -> EXPERIENTIAL HIRING -> Login (If new, register, else
continue)’ to view detailed job description of the roles and responsibilities
and other required competencies. All applicants are required to scan and attach
copies of the required academic documents only e.g. Transcript, O’ Level, A’
level, Degree certificates. Each attachment should not exceed a limit of 1MB
and ONLY Portable Document Format (pdf) are allowed.
Note: The list of shortlisted and successful candidates will be
published on the URA website. Academic documents for the successful candidates
will be vetted and background checks conducted before they are considered for
appointment into the Authority. Any applicants found with forged academic
documents will be charged in the courts of law.
Deadline:  2nd May 2017 at 11:59pm
For more of the latest jobs, please visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs