Officer IT Infrastructure Job Careers – Stanbic Bank

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Job Title:           Officer IT Infrastructure
Organisation: Stanbic Bank
Job ID: 23125
Duty Station: Kampala,
Uganda
About Us:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings
Limited which is in turn owned by Standard Bank Group Limited (“the Group”),
Africa’s leading banking and financial services group. The Standard Bank Group
is the leading banking group focused on emerging markets. It is the largest
African banking group ranked by assets and earnings. Stanbic Bank Uganda
Limited is the largest bank in Uganda by assets and market capitalization. It
offers a full range of banking services through two business units; Personal
and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Officer IT
Infrastructure will be tasked with the installation, configuration and
maintenance of Enterprise Infrastructure of the Bank. The jobholder will be
tasked with daily resolution of assigned issues within SLA on the Issue
Tracker.
Key Duties and
Responsibilities:  
  • Handles Support issues for outlook,
    operating system for desktop and laptops,
  • Works closely with centre on builds
    (testing and creation)
  • Abide to Incident, Change and Problem
    management and SLA. Follow up on all assigned issues
  • Implement Change with minimum Business
    disruptions
  • Ensure clean power for both Production and
    DR environments
  • Improve Service through targeted
    Improvement Programs
  • Standardise and optimise service offerings
    across all locations
  • Provide technical support in computer
    equipment and peripherals.
  • Works with branch champions to solve
    issues
  • Advise on training for Branch champions
  • Installation / setup
  • Installation and Configuration of all
    Desktop/laptops
  • Installation and configuration of printers
  • Installation and configuration of servers
  • Software
  • Purchase recommendation
  • Always use the Asset System when releasing
    assets from IT.
  • Abide to Incident, Change and Problem
    management and SLA
  • Ensure the compliance of audit issues where
    PC, laptops and matters of  this
    area are concerned
  • Follow up on all assigned issues·           
  • Problem Management – Review the Service
    Desk issues for:
  • Desktop / Laptop faults trends
  • Issue repetitions
  • Come up with RCA (send them to Problem
    management)
  • Work with the Project team to handle
    projects in your area
  • Ensure the compliance of audit issues
  • Fill in build forms for all newly built
    workstations
  • Ensure Codac checklists are adhered to
Qualifications, Skills and
Experience:
  • The applicant for the Stanbic Bank Officer
    IT Infrastructure job opportunity should hold an under-graduate university
    degree in IT, Engineering, business or a related field
  • At least to three years of extensive
    technical experience in IT Enterprise Environment
  • Broad knowledge of WAN/LAN technologies
  • Knowledge of different DHCP, AD, MAIL, DNS
    technologies
  • Scripting and programming languages used
    to automate maintenance tasks
  • Process management
  • Working knowledge of ITIL processes
    including change, incident and problem management.
  • Broad knowledge and understanding of
    standard business processes including work prioritization, best practices.
  • Working knowledge of domestic and
    international banking industry
  • Including knowledge of the Bank’s
    business, products, key clients, business strategy and strategic issues
  • Broad knowledge of regulatory requirements
    of home markets
How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking
Groups, Standard Bank in the aforementioned capacity are encouraged to Apply
Online by visiting Link below.
Deadline: 5th May 2017
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