The Ugandan Jobline

• Conduct
  training of in- house staff on an ongoing basis by identifying user
  requirements; coordinate and conduct the training for staff in relevant
  systems software.
• Manage
  the IT Service Delivery team
• Oversee
  the implementation and maintenance of IT Library principles within the
  department.
• Implement
  and maintain a Service Level Management process in line with industry best
  practice.
• The
  jobholder will implement and manage a change control procedure for
  the IT team at the Change Manager.
• Design
  and develop users’ manuals and corresponding training programs for new and
  existing systems.
• Implement
  and maintain a Configuration Management process .
• The
  incumbent will also ensure that all bank business, application and collaboration
  systems are well installed, maintained and managed to achieve systems
  efficiency.
• Implement
  and maintain an IT complaint Service Desk
• Prepare
  and submit IT service reports to the Head of IT periodically.
• Carry
  out regular internal and external benchmarking of the IT service to
  ensure best practice.
• Attend
  client service review meetings.
• Manage
  and maintain the bank’s systems architecture through proper installation
  of cost effective, operationally supportable solutions that meet complex
  user requests and SLA’s.
• Tasked
  with daily system monitoring, verify the integrity and availability of all
  hardware, server resources, systems and key processes, reviewing system
  and application logs, and verifying completion of scheduled jobs.
• Supervise
  and appraise the performance of all the administrators under your
  supervision in line with the staff policy
• Actively
  participate in Management meetings, chair departmental meetings in the
  absence of the Head of Department.

• The applicant for the Finance Trust Bank Manager
  Systems and IT Services job placement should hold a Bachelor’s degree in a computer-related subject
  or equivalent.
• At
  least five years’ experience in a busy computing or Banking environment.
• ITIL
  Service Management qualification and Certifications from Microsoft, SUN,
  HP, e.t.c.
• Working
  Knowledge of Bank products and their IT products and services
• Ability
  and willingness to keep up to date with technological advancements.
• Good
  leadership skills.
• Good
  analytical, diagnostic and communication skills
• Critical
  thinking ability.
• Good
  listening skills
• Adaptability
  to a rapidly changing, very complex and technical environment.
• Willingness
  to work outside normal office hours
• High
  level of integrity and ethical standards.
• Positions carry an attractive salary and
  benefits package.

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