IT Field Support Manager Job Opportunity – Living Goods (LG)

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Job Title:          IT Field Support Manager
Organisation: Living Goods
(LG)
Duty Station: Kampala,
Uganda
Reports to: Technology &
Innovation Manager
About US:
Living Goods supports networks of ‘Avon-like’ micro-entrepreneurs who
go door-to-door teaching families how to improve their health and wealth while
selling affordable, high-impact products like basic medicines, fortified foods,
water filters, clean cook stoves, and solar lights. Living Goods seeks nothing
less than a disruptive reinvention of distribution in emerging markets, through
networks of franchised micro-entrepreneurs who leverage Living Goods’ brand,
buying power and mobile marketing tools to deliver vital products at accessible
prices to the people who need them most. By combining the best practices from
the worlds of micro-enterprise, franchising and public health, Living Goods is
creating a fully sustainable system to improve the health, and wealth, of
underserved communities.
Job Summary: The IT Field
Support Manager will oversee the IT support to the field operations team and to
the network of Community Health Promoters (CHPs). This exciting new role will
ensure proper functioning and efficiency of all technology tools and assets
used in the field. The IT Field Support Manager will lead the team responsible
for implementation and support of game-changing innovations, mission critical
mobile tools and branch infrastructure (both hardware and software).
Key Duties and
Responsibilities:   
Field Management:
  • Supervise and manage the team of Regional
    Technology Officers, including performance, technical skills, and delivery
    of quality service to customers – branch teams and CHPs.
  • The incumbent will coordinate and conduct
    trainings related to IT (systems, application, new equipment) for field
    staff to have ongoing learning and development
  • Establish and oversee a rapid response
    help desk system to ensure timely response to endemic and one-off issues
    with technology in the field
IT Assets Management:
  • Ensure continuous proper functioning of
    all technology tools and assets used in the field especially LG Android
    CHP Application, Supervisor application, Branch hardware and software
    environments
  • Manage all IT assets used in the field:
    Android phones, tablets, computers
Other:
  • Manage departmental budget and track
    spending on equipment and staff
  • Assist the Technology and Innovation
    Manager with insights from the ground and potential product evolution
  • Act as a key liaison with MNOs and/or
    aggregator
  • Innovate, test, and roll out solutions
    that keep Living Goods at the forefront of technological innovation.
Qualifications, Skills and
Experience:
  • The ideal candidate for the Living Goods IT
    Field Support Manager job opportunity should hold a Bachelor’s degree in Computer
    Science, Information Technology, Electrical Engineering or related field
  • At least four years’ experience in
    information technology with proven management of team
  • Customer Care experience a plus
  • Keen attention to detail
  • Excellent oral and written communication
    skills
  • Willingness to travel across the country
    for extended periods     
Compensation:  A
competitive salary and benefits package commensurate with experience including
health insurance and bonus opportunity
How to Apply:
All candidates are strongly encouraged to Apply Online at the web link
below.
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