Job Title: Finance Department Intern (No Experience NGO Jobs) Organisation: World…
Several Entry Level Customer Service Jobs – Promotion Officers at SolarNow
Job Title: Promotion Officer (Several Fresher Jobs)
Organisation: SolarNow
Duty Station: Kampala, Uganda
Reports to: Care Manager
Languages: Must Speak Luganda, Lusoga and Ateso.
Languages: Must Speak Luganda, Lusoga and Ateso.
About US:
SolarNow is a distribution and finance company that sells high quality solar product and appliances to households and businesses in Uganda. The company started in 2011 and has since opened 36 branches throughout Uganda, employs around 250 people. Expansion into other countries is planned for 2016.
Job Summary: The Promotion Officer will be responsible for high actor satisfaction by offering proper empathic, fun, passionate and right communication; and ensuring Standard Operational Procedures compliance.
Key Duties and Responsibilities:
· Ensure stakeholder satisfaction
· Ensure compliance to the Care manual and all other desk manuals
· Offer complete solutions
· Provide quick solutions
Key Performance Indicators:
Third party score: 90% (empathic, fun, right, passion)
Exam score: 80% Follow through instructions, policy and procedure
Solutions: Not less than 50 actions per day
Duration: Provide solutions in less than 2 minutes
Job Tasks:
Meeting: daily 8.00am – 8.30am
· Attends and Contributes to the Team Meeting
· Presents results previous day with forms to be send to Care manager: All based in SAS record
· Plans and prepares current day: assign duties and routes
Office: daily Monday 8.30am – Friday 5.30pmCall Centre (aim: provide solutions)
· Inbound: Attend to incoming calls/media
· Outbound: Conduct general information outgoing calls (delivery delays, product stock out, etc.)
Before-Sales (aim: lead generation.
· References: Contact the references as per applications
· Lead program: Soft selling to potential clients from the leads DB
· Membership program: handling scheme and related communication
· No Deposits follow up
· Any other functional tasks that might be assigned for the smooth running
After-Sales (aim: repeat & referral sales):
· Installation satisfaction; done by verifying with the client quality and completeness of the installation of the system.
· Service satisfaction; CO verifies with client that service issue was resolved and he/she is happy.
· Credit satisfaction; Following with rejected assessment clients and clients that have not made a deposit after a successful assessment.
· Sales satisfaction survey; This a 6 months periodic survey that aims understanding customer needs by collecting relevant information.
· Repeats.
· Monitor the portfolio
· Any other functional tasks that might be assigned for the smooth running.
Reception (aim: Client Satisfaction):
· Provide information to internal and external clients and other stake holders i.e. informing clients about the new products & offers, delays in delivery or other inconveniences, contacting branches, initiating service cases.
· Attending to all incoming media like toll free, the standard phone “00” email & social media (both posting messages & handling reactions).
· Handling both out going & incoming postal services and the sms gateway
· Offer personal assistance services to Management.
· Special projects on requests from other desks.
· Close Engineering Tickets.
· Perform any other functional tasks that might be assigned for the smooth running
A team leader has the same responsibilities, authorities and tasks as any team member, plus:
· Hosts daily team meetings (optionally by phone)
· Coaches and recommends training needs as a first line resource
· Handles day-to-day operations of the team
· Supervises staff
· Notices trends and advises Manager
Qualifications, Skills and Experience:
· The applicants for the Promotion Officer jobs must hold degrees in Business administration or related disciplines
· One year of related work experience
· Excellent communication and reporting skills
· Able to work with minimum supervision
· Fit with Solar Now culture.
· Fluent in English
How to Apply:
All suitably qualified and interested candidates are encouraged to send their applications to the Human Resource Manager, SolarNow Uganda Services via e-mail, recruitmentug@solarnow.eu including their updated CVs (no other documents).
Deadline: 23rd June 2017
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our Facebook page https://www.facebook.com/UgandanJobline