The Ugandan Jobline

• Using a multi-line telephone, answering a
  high volume of telephone calls with courtesy, speed and accurately routing
  the calls.
• Tasked with the receiving, communicating
  and screening visitors then directing them to their proper destination in
  a courteous and professional manner.
• The Receptionist will be providing general
  information regarding the Bank and responding to routine inquiries or
  complaints from clients and members of the public in line with Bank’s
  policies and management direction.
• Tasked with referring non-routine,
  sensitive and/or complex requests for information and other inquiries or
  complaints to appropriate staff.
• Relaying messages accurately orally,
  manually and by electronic mail.
• Performing other office support functions,
  examples of which include receiving, sorting and ensuring distribution of
  incoming mail.
• Making calls on behalf of staff and when
  needed
• Coordinates monthly subscriptions of
  newspapers to ensure that they are valid.
• Receive and distribute newspapers and
  regular journals to relevant staff
• Maintain Internal and external
  directories, circulating and updating of the visiting missions schedule
  weekly, updating of staff AWS/Leave/Missions schedule, recording and
  dispatch of pouch weekly.

• The applicant for the World Bank
  Receptionist job placement should hold a Diploma in Secretarial studies or
  an equivalent. 
• At least two years of administrative
  experience in a busy office environment.
• Excellent interpersonal and communication
  skills, and ability to interact tactfully with people of all levels.
• Demonstrable team spirit and strong desire
  to actively contribute to a Bank’s objectives.
• Willingness and ability to assist in any
  ad-hoc tasks that may come up.
• Excellent word and data processing skills
  (Word, Excel, Lotus Notes, etc.)
• Ability to pass relevant Bank Group test
  at time of recruitment (English language).
• Excellent command of written and spoken
  English 

• Deliver Results for Clients:
  Responds to client requests in a timely manner.  Demonstrates positive attitude and
  responsiveness to client requests and has basic understanding of the role
  of the department and of the larger organization.  Is able to execute tasks and complete
  requests in a consistent and timely manner
• Collaborate Within Teams and Across
  Boundaries: Works cooperatively and displays an open, helpful
  attitude toward others and approaches conflicts as common problems to be
  solved.  Values the importance of
  others’ views and is aware of impact of work on larger World Bank Group.
• Shows positive, constructive attitude:
  Shows interest in and helps to solve routine problems.  Considers own behavior in context of
  World Bank Group’s values and mission and adapts to changing circumstances
• Seeks opportunities to grow and further
  develop own capabilities: Shows interest in knowledge, learning,
  and enhancing own skills.  Interacts
  positively with others for the exchange of information and ideas and
  receives and incorporates feedback from others.
• Makes decisions appropriate to scope of
  job: Seeks assistance and guidance from others where appropriate
  and uses own judgment to make timely and sound decisions

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