Fresher Customer Service Personal Banker Jobs – Stanbic Bank

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Job Title:    Personal Banker 
Organisation: Stanbic Bank
Duty Station: Forest Mall, Kampala, Uganda
Job ID: 25545
About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Personal Banker will support the Stanbic Forest Mall Branch by managing new and existing customer relationships by identifying and fulfilling their needs while managing the risks associated with new accounts, mandates and specimen signatures.

Key Duties and Responsibilities: 
1. Customer Service:
  • The incumbent will adhere to the service standards and provide excellent customer service
  • Identify customer needs and match them with appropriate banking solutions
  • Fully inform customers of their rights and obligations to the bank as per the Consumer Protection Guidelines (including but not limited to product pricing, facilities terms & conditions and transactional fees)
  • The incumbent will be tasked with collecting account opening documents and submit them to the Account Analyst for account opening as per laid down procedures
  • Regularly receive and verify account transfer and amendment documents and submit them to the Account Analyst for processing as per laid down procedures
  • Receive and process loan documents within agreed timelines and as per laid down procedures
  • Explain credit loan facility options and qualifying criteria to customers; and support customers in the completion of credit application information requirements
  • Process account opening and loan processing queries and complaints as per laid down process and procedures
  • Notify customers regarding the approval/decline of credit loan facilities, keep customers informed throughout the process and advise the customer of alternative options in case of a decline
2. Sales:
  • Adhere to the Sales High 5 standards
  • Meet sales budgets and targets
  • Prepare and implement weekly sales activity plans (i.e. customer visits, banking days) and provide timely related reports
  • Actively participate fully in sales campaigns and activations
  • Cross sell banking products to our existing customers
  • Identify migration opportunities and sell appropriate products or services accordingly
3. Risk and Control:
  • Adhere to the KYC policies and guidelines for both account opening and loan origination documents
  • The Personal Banker will manage credit and operational risk in account opening and loan processing as per laid down procedures
4. Others: perform any other related duties by the Line manager
Qualifications, Skills and Experience: 
  • The ideal candidate for the Personal Banker should preferably hold a Bachelor’s degree in Business Studies or a related field from a recognized university
  • A minimum of two years’ branch banking experience
  • Prior customer service experience required. 
  • Previous sales experience
  • Detailed working knowledge of the Personal Banking value proposition
  • Sound knowledge of bank products/services
  • Sound knowledge of the bank’s policies and procedures relating to all areas under his/her control
  • Working knowledge of Service standards
  • Detailed knowledge of the Core banking system
  • Knowledge of the risk management and credit principles
  • Good knowledge of bank policy regarding product criteria, pricing, charges and interest rates
  • Detailed knowledge and understanding of financial statements
  • Knowledge of competitor products and services
How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.
Deadline: 31st July, 2017
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