2 Customer Service Jobs – Pinnacle Bankers at DFCU Bank

  Banking Jobs in Uganda, Business Administration Jobs in Uganda, Finance Jobs in Uganda, Uncategorized
Job Title:              Pinnacle Banker (2 Job Placements)
Organisation: DFCU Bank
Duty Station: Kampala,
Uganda
Reports to: Branch Manager
About US:
DFCU bank is a fast growing commercial bank offering a variety of
innovative products and services. DFCU Limited was started by the Commonwealth
Development Corporation (CDC) of the United Kingdom and the Government of
Uganda through the Uganda Development Corporation (UDC) under the name of
Development Finance Company of Uganda Limited. Later restructuring brought in
DEG (of Germany) and International Finance Corporation (IFC) as equal partners
with CDC and UDC, each having a 25% stake in the company. Its objective was to
support long-term development projects whose financing needs and risk did not
appeal to the then existing financial commercial lending institutions.
Job Summary: The Pinnacle
Banker will grow the market share and revenue by providing pro-active and
efficient personal relationship banking service to a portfolio of Pinnacle
banking clients in line with the Consumer Banking Strategy.
Key Duties and
Responsibilities:  
  • Tasked
    with relationship managing of the Pinnacle portfolio on a layered
    basis.
  • Achieve
    sales growth and relationship management targets.
  • The
    incumbent will also increase product penetration for the Pinnacle
    customers by reviewing their portfolio to determine potential cross sells
    and proactively recommend new products to them.
  • Conduct
    regular face-to-face customer visits, site visits, recognition initiatives
    and write updated call report for each visit as per agreed standard in
    agreed targets.
  • The
    jobholder will identify areas of concern/potential fraud and develop
    appropriate remedial processes/systems, which encompass both the
    operational and financial aspects of risk management.
  • Take
    full responsibility for the performance of allocated customer portfolio in
    order to maximize loyalty and customer satisfaction.
  • Build
    and maintain existing relationships through cross-selling and deep
    selling in order to augment a profitable business as an integral part of
    dfcu business strategy.
  • Play
    a leadership role in negotiating with clients, their advisers and our
    internal stakeholders to ensure a win-win situation when pricing
    deals to grow revenues/ incomes.
  • Consistently
    delivers a high quality service delivery to all customers, internal &
    external.



Qualifications, Skills and
Experience:
  • The applicant for the DFCU Bank Pinnacle
    Banker job opportunity must hold a University
    degree in any field.
  • A
    minimum of three years of banking experience, two of which should be at
    the front line.
  • Financial
    Management skills.
  • Excellent
    sales/networking and relationship management skills.
  • Excellent
    communication and presentation skills.
  • Broad
    knowledge and understanding of credit principles and guidelines.
  • Exceptional
    products knowledge and ability to propose the investment options.
  • Ability
    to analyse business risk.
  • Ability
    to manage a Portfolio of customers with different business needs.
  • Excellent
    analytical skills.
  • Good
    knowledge and understanding of both business & personal banking.
  • Excellent
    interpersonal and negotiating skills required.
  • Industry
    and business awareness.
How to Apply:
All candidates who so wish to join the banking sector in the
aforementioned capacity are encouraged to send their applications with detailed
CVs including present position and copies of relevant professional/academic
certificates to: Vacanciesbank@dfcugroup.com
Deadline: 12th September 2017

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