The Ugandan Jobline

• Administrators. We have a team
  of Administrators who handle clients that have been assigned to them. They
  will ensure that the Service for a client is done on time. In case of any
  faults, they will coordinate with technicians and see that the faults are
  attended to as well as keeping reports. You will be responsible for
  ensuring that each of them does what they are supposed to do.
• Supervisors & Technicians.
  Every administrator has a team of 5 – 6 technicians headed by a technical
  supervisor. These are the ones that execute works at site. These teams
  will be under you. You will be responsible for ensuring that they do what
  they are supposed to do, on time and to the desired standard.
• Service schedules. For each
  client, Administrators are supposed to have a service schedule. Service
  schedules could be daily, weekly or even monthly. These schedules should
  be looked through to see if the schedule dates match with what is stated
  in the clients contracts. This is your duty.
• Contracts and their renewals.
  Every contract has an expiry date. You are expected to ensure that this
  data is kept by you and three months to the expiry, you will be expected
  to ensure that you follow up and get the contract is renewed.
• Client satisfaction. All the
  clients under you should be served well. We don’t expect any client under
  you to complain.
• Signing of job cards. All works
  done by your department should have job cards duly signed by the clients.
  These job cards should be reviewed on a daily basis by you to see the
  clients’ comments. In case of pending works, it will be stated on the job
  cards and clients comments are really important.
• Minimum stock levels. You are
  expected to keep track of stock levels of Air Conditioners and Air
  Conditioning parts. Minimum stock levels have to be set. In case you reach
  that point, you are supposed to order for goods.
• Service vehicles. We have
  service vehicles and each administrator has been allocated a vehicle. You
  are expected to ensure that you know the whereabouts of these vehicles.
• Approval of LPOs. For works to
  be done, clients have to approve quotations inform of email approvals or
  LPOs. You will be expected to ensure that you follow the right company
  procedure to approve client approvals.




• Outstanding payments for Service
  clients. You are expected to ensure that all outstanding payment
  is cleared with in 30days from the service dates. Follow up should be
  done.
• Technicians attendance.
  Technicians have to be out of office by 08:30 am and off site after 6pm.
  These attendance records are supposed to be forwarded to the HR
  department.
• Random site visits. You are
  expected to visit the site randomly and see that technicians are at site
  as per the program and that the works being done are up to standard.
• Approving quotations. You will
  be ensuring that all quotations raised by your administrators are approved
  by you before they are sent to clients.
• Reporting systems. You are
  expected to ensure that you come up with systems in your department which
  will be followed by Administrators, supervisors and technicians.
• Invoicing clients. Before works
  are done, sales orders are raised in the system and when works are
  completed, invoices are supposed to be raised. In most cases, people
  forget to invoice yet through an invoice, the company is paid.

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