Officer IT Infrastructure Job Placement – Stanbic Bank

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Job Title:          Officer IT Infrastructure
Organisation: Stanbic Bank
Duty Station: Kampala,
Uganda
Job ID: 27272 
About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings
Limited which is in turn owned by Standard Bank Group Limited (“the Group”),
Africa’s leading banking and financial services group. The Standard Bank Group
is the leading banking group focused on emerging markets. It is the largest
African banking group ranked by assets and earnings. Stanbic Bank Uganda
Limited is the largest bank in Uganda by assets and market capitalization. It
offers a full range of banking services through two business units; Personal
and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Officer IT
Infrastructure is tasked with the installation, configuration and maintenance
of enterprise Infrastructure. The jobholder is in charge of the daily
resolution of assigned issues within SLA on the Issue Tracker. Execute any
other duties as may be direct by the supervising office.
Key Duties and
Responsibilities:  
Handles Support issues for outlook, operating system for desktop and
laptops:
  • Works with centre on builds (testing and
    creation)
  • Abide to Incident, Change and Problem
    management and SLA. Follow up on all assigned issues
  • Implement Change with minimum Business disruptions
  • Ensure clean power for both Production and
    DR environments
  • Improve Service through targeted
    Improvement Programs
  • The jobholder will also standardise and
    optimise service offerings across all locations
  • Provide technical support in computer
    equipment and peripherals.
  • Works with branch champions to solve
    issues
  • Advise on training for Branch champions
Installation / setup:
  • Installation and Configuration of all
    Desktop/laptops
  • Installation and configuration of printers
  • Installation and configuration of servers
Software:
  • Purchase recommendation
  • Always use the asset System when releasing
    assets from IT.
  • Abide to Incident, Change and Problem
    management and SLA
  • Ensure the compliance of audit issues
    where PC, laptops and matters of this area are concerned
  • Follow up on all assigned issues
  • Attend production meetings and change
    meetings when called upon
Problem Management – Review the Service Desk issues for:
  • Desktop / Laptop faults trends
  • Issue repetitions
  • Come up with RCA (send them to Problem
    management)
  • Work with the Project team to handle
    projects in your area
  • Ensure the compliance of audit issues



Qualifications, Skills and
Experience:
  • The ideal candidate for the Stanbic Bank
    Officer IT Infrastructure job opportunity should hold a University degree
    in Business, IT , Engineering or a related subject. MCSE or equivalent
  • At least two to three years of extensive
    technical experience in IT Enterprise
  • Process Management including knowledge of
    ITIL processes including change, incident and problem management.
  • Including knowledge of regulatory
    requirements of home markets
  • Extensive knowledge of standard business
    processes including work prioritization, best practices.
  • Knowledge of domestic and international
    banking industry
  • Including knowledge of the Bank’s business,
    products, key clients, business strategy and strategic issues
  • Extensive knowledge of WAN/LAN
    technologies
  • Knowledge of different DHCP, AD ,MAIL ,DNS
    technologies
  • Scripting and programming languages used
    to automate maintenance tasks
How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking
Groups, Stanbic Bank in the aforementioned capacity are encouraged to Apply
Online by visiting Link below.
Deadline: 22nd
September 2017
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