The Ugandan Jobline

• Ensure client satisfaction
• Support on a daily with the reduction on
  the %age of unassigned tickets Vs the overall open tickets to a target of
  less than 10%
• Service Officer weekly productivity
  reporting with reasons for under-performance, and plans for improvement Service
  Officer cumulative productivity reporting for each quarter
• Prepare the product movement forms timely
  for signing & ensure the components are moved as per the movement
  process & the reverse logistics file is shared on a weekly.
• Normal review and check of Logistics
  deliveries Setting/reviewing of criticality of service tickets based on
  severity and time.
• Prepare the bi-weekly facilitation for the
  service Team & will be verified by the Line Manager before payment.
• Monthly Carespection score for Service
  Officers

• The applicant must hold a Degree or
  diploma in Electrical Engineering or an equivalent.
• Computer literacy skills i.e. Word &
  Excel.
• Ability to mentor & coach the Team to
  attain results.
• Motivate the team to meet the KPIs.
• Able to work with minimum supervision.
• Good communication & reporting skills.
• Team player / People Management skills.
• Problem solving and analytical skills.
• High motivated and passionate about work.

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