The Ugandan Jobline

• Identify
  new MFS Consumer Market Mobile money based enhancements in the consumer
  segments to keep MTN on the fore front in the innovations space.
• Determine
  demand and viability of new MFS Products for customers.
• Define,
  develop and implement MFS products and solutions that easily induce trial
  and usage from the different consumer segments
• Keenly
  monitor the performance of key consumer MFS products.
• Tasked
  with enhancing MFS products to ensure continuous relevancy to the Mobile
  Money customers.
• Ensuring
  that MFS products over time meet the consumer needs by continually
  monitoring and modifying the elements of the different Marketing plans.
• Working
  closely with the team to oversee the management of third-party MFS Service
  providers engaged in the integration of customer driven products.
• Play
  a key stakeholder role on the different cross functional teams involved in
  the process of developing new MFS consumer products.
• Assist
  the Products & Services Manager in designing and implementing the
  Consumer MFS Products roadmap.
• Develop
  new products user requirement specifications for MFS Products on the
  product roadmap.
• Determine
  demand and viability of new MFS Consumer products
• Design
  processes and procedures to guide testing, implementation and launch of
  new Mobile Money services.
• Monitor
  Mobile Money services’ performance i.e. uptime, penetration and usage and
  provide periodic written reports/feedback.
• Review
  product functionality and channel feedback where necessary to meet market
  requirements
• Ensure
  services are aligned to consumer segments and take action to maintain and
  increase usage to maximize MFS ARPUs.
• Identify;
  analyze/utilize the findings of primary research to tailor specific MFS
  Services to meet customer requirements and to initiate research necessary
  to provide feedback on customers’ understanding of MFS Products.
• Supervising
  and management of third-party value added service providers.
• Develop
  and presenting training material and tools to effectively support sales,
  customer service and other stake holders in order to keep them abreast of
  the latest product and market information in the MFS space. 

• The
  ideal candidate for the MTN Uganda MFS Products Development Analyst job
  placement should hold a Bachelor’s Degree in a Service related field or
  its equivalent.
• Two
  years’ experience in telecommunications, product development/project
  management, customer services or marketing
• Excellent
  knowledge of MS Office.
• Computer
  proficiency and excellent analytical skills.
• Good
  team player with good communication and excellent interpersonal skills
• Troubleshooting
  and problem solving skills.
• Flexibility
  and ability to handle stress with good planning and organization skills
• Excellent
  knowledge of products & services.
• Good
  coordination skills.
• Excellent
  communications skills (oral and written).
• Good
  report writing skills.
• Fluent
  in English and local languages.
• Analytical
  skills.
• Creative
  mindset.
• Leadership
  skills.
• Multitasking
  skills.
• Excellent
  interpersonal skills.

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