The Ugandan Jobline

• Support
  activities to enhance usage of existing digital channels and monitor key milestones
  to measure progress.
• Support
  initiatives and campaigns in line with the digital channel strategy
• Continuously
  monitor all drivers for the e-channels revenue
• Monitor
  and update the marketing score card, which analyses all the drivers to
  revenue of the digital products.

• Track
  and monitor the financial impact of new and existing E-channel products
  and the    financial performance,
  including revenue growth
• Monitor
  usage pattern of customers using intelligence tools like MIS reports
• Support
  and execute projects to minimise attrition and enhance loyalty
• Monitor
  and track churn and analyse trends
• Support
  and implement customer engagement programs to increase retention of
  customers
• Liaise
  with various stakeholders to ensure communication to customers on new
  products    and services.

• Track
  and manage vendor payments
• Attend
  service   meetings with vendors
• Support
  the sales team on charge back presentments to minimise revenue leakages
• Coordinate
  unit performance reports for monthly reporting
• Monitor
  and follow-up on queries assigned to Digital channels through the CCC and
  IT   tracker

• Report
  non-compliance and any process deviations  
  from the vendor SLAs
• Interacting
  with   internal and external bodies
  such as Risk management, Internal Audit, Legal   Services regulations and other industry
  bodies to ensure compliance of all  
  channels

• The
  ideal candidate for the Stanbic Bank Officer Mobile and Internet Banking
  job placement should preferably hold a University degree in commerce, ICT,
  business computing or related field from a recognised university
• Project
  Administration Skills: The ability to compile documents,   schedule meetings, update project
  plans, coordinate feedback and organise  
  project related records.
• Quality
  Control: The ability to implement operational techniques and    activities that are used to fulfil
  requirements for quality including;   
  improvement, control, management or assurance of quality.
• Know-Your-Customer:
  Knowledge and practical application of the requirements for KYC Compliance
  including the   determination of
  beneficial ownership in complex client corporate structures.
• Risk
  Awareness: General awareness of risk management practices in a financial
  services organisation
• Product
  Knowledge: Knowledge and understanding of the features, benefits and    pricing of the products and services
  on offer to business banking customers.
• Continuous
  Process Improvement: The ability to review existing processes with the
  view to find better ways to execute tasks on a continuous basis.

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