15 Entry Level Customer Care Job Opportunities – Telesales Representatives – M-KOPA Solar

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Organisation: M-KOPA
Solar
Duty Station: Kampala,
Uganda
Reports to: UP Grade
Manager
About M-KOPA Solar:
M-KOPA Solar, headquartered in
Nairobi, Kenya, is the global leader of “pay-as-you-go” energy for
off-grid customers.  Since its commercial
launch in October 2012, M-KOPA has connected more than 150,000 homes in Kenya,
Uganda and Tanzania to solar power, and is now adding over 600 new homes each
day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar
products affordable to low-income households on a pay-per-use installment plan.
Customers acquire solar systems for a small deposit and then purchase daily
usage “credits” for US $0.45, or less than the price of traditional
kerosene lighting.  After one year of
payments customers own their solar systems outright and can upgrade to more
power. All revenues are collected in real-time via mobile money systems (such
as M-PESA in Kenya) and embedded GSM sensors in each solar system allow M-KOPA
to monitor real time performance and regulate usage based upon payments.  This connected design means that M-KOPA is
processing vast amounts of data (i.e. over 10,000 mobile payments per day) via
the company’s proprietary cloud platform, M-KOPAnet. M-KOPA has been recognized
for its pioneering business mode and scale, notably winning the 2015
Job Summary: The Telesales
Representative will sell upgrade TVs and/or core add ons  to the existing lead sets.
Key Duties and Responsibilities:
  • Calling
    qualified customers and sell to them upgrades
  • Educate
    current and potential customers with product and service information
  • Correctly
    update the Call Log for every customer/ dealer/agent interaction
  • Complete
    upgrade and Add on requests on system
  • Maintain
    accurate customer records
  • Escalate
    queries and follow up on resolution.
  • Document
    customer information, queries on Customer Relationship Management (CRM)
    and transactions by completing forms and record logs in line with MKOPA
    data collection policy
  • Escalate
    the sales process as per work load
  • Follow-up
    on prospects who promise to upgrade and complete sales.



Qualifications, Skills and Experience:  
  • The
    Telesales Representative should hold a bachelor’s degree of any discipline
    from a recognized University
  • The
    applicants should have six months’ telesales experience
  • Listening
    skills
  • Customer
    care skills
  • Sales
    Skills and ability to cross sell and /or upsell
  • Strong
    negotiation skills
  • Excellent
    communication skills – verbal and written 
  • Time
    management
  • Customer
    Focused
  • Computer
    Skills with ability to use MS Excel, MS Word, MS power point
  • The
    applicants must also have a typing Speed of 30wpm
  • Age: Between 22-27 years
Language Combinations;
  • Luganda,
    Swahili, English
  • Luganda,
    Ateso, English
  • Luganda,
    Acholi, Langi, English
  • Luganda,
    Runyoro, Rutoro, English
  • Luganda,
    Runyankole, Rukiga, English
  • English,
    Luganda.
How to Apply:
All qualified and interested
candidates should send their applications via Email with the subject line
indicated as “Application _Telesales Representative.”  The interested candidates should submit their
application with their updated CVs which should clearly show language
combinations to employeereferrals_ug@m-kopa.com  addressed to:
The Human Resource &
Administration Manager,
M-KOPA Uganda Limited,
Plot 12 Lubowa Road, Entebbe.
Uganda.
NB: The candidates
who do not meet these requirements should not apply. Only shortlisted
applicants will be contacted
Deadline: 24th January 2018 by 5:00pm
For more of the latest jobs,
please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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