The Ugandan Jobline

• Formulate and implement sales strategy
  & action plans for Enterprise Direct to facilitate the achievement of
  business objectives across the regional hubs.
• Analyse the local market data to
  understand key business drivers, influences and competitor activity to
  identify opportunities across the different regions
• Identify performance gaps and institute
  remedial action plans.
• Develop and implement business attraction
  plans for the New Business teams across the different regions, including
  analysing Enterprise Direct potential, penetration as well as setting
  business targets for the team and allocating appropriate resources to
  optimise sales potential.
• Manage, maintain and enhance measurement
  systems within the sales environment across all regions
• Monitor and Manage formal and informal
  incentive schemes across all regions
• Develop, measure and review sales and
  performance targets on a quarterly / annual basis in conjunction with
  stakeholders.
• Establish and monitor operating
  expenditure budget control measures for the team, ensuring that revenue
  and expenditure is accounted for in a systematic manner
• Develop, implement and manage measurement
  systems across the regions to ensure an efficient and accurate MIS
  structure which needs to be maintained on an ongoing basis.

• Arbitrate and/or motivate credit decisions
  in need and helping management to explore alternatives
• Facilitate a sound cross regional working
  partnership between Business Banking (Commercial), Credit and the Regional
  Managers – Enterprise Direct to stimulate business growth without
  compromising risk and the quality of lending. Assets as per budget.
  Portfolio management as per budget.
• Oversee Portfolio Management of +/- 23,000
  clients

• Ensure adherence to compliance and risk
  management processes across regional hubs to reduce fraud.
• Ensure that the regional teams complete
  disclosure to the customers in terms of accreditation, service fees, and
  commission.

• Develop and deliver operational plans
  aligned with Enterprise Banking strategy and campaigns to enable delivery
  against      set business targets.
• Oversee all Enterprise Direct processes
  and procedures to ensure that they are compliant with quality standards.
• Manage collaborative relationships with
  internal stakeholders (e.g. co-locating capabilities)      and ensure adherence to SLAs
• Work closely with the regional Credit team
  to ensure that applications are processed within agreed turnaround times
• Establish and monitor operating
  expenditure budget control measures for Enterprise Direct, ensuring that
  revenue and expenditure is accounted for in a systematic manner  

• Leverage and optimise resources across
  regions or zones, business and operational risk, and market potential, to
  maximize Enterprise Direct business growth; achieve sales and service
  targets.
• Resource planning in order to accommodate
  peaks, troughs, leave and system failures across the different regions.

• Clarify team roles, ensuring that clear
  new business sales targets are set and that resources are profiled and
  recruited accordingly.
• Implement a performance enhancement
  process    
• Ensure a proper understanding of
  objectives to be met through effective communication
• Drive a culture of empowerment    
• Attract, retain and develop talent within
  the unit
• Ensure that there is adequate forward
  planning in terms of succession within the respective roles    
• Continuously monitor the skills level
  within the unit and ensure that adequate systems are utilised to enhance
  these where the fall shy of required norms;

• Ensure that the Customer Service
  principles set for Enterprise Direct banking are maintained by the team.
• Provide guidance to the ED team and
  support them to grow & Manage Portfolios though cross selling,
  managing the relationships, handling and resolving queries or complaints
  and maintaining a high standard of Service delivery for effective customer
  retention & portfolio profitability.
• Ensure that customer complaints are
  monitored, trends and root causes identified and addressed at source to
  prevent recurrence.
• Ensure that customer needs are anticipated
  and met through provision of appropriate products and services through the
  Enterprise Direct team.
• Ensure that opportunities to migrate
  customers to more appropriate, cost- effective channels are identified and
  actioned.
• Ensure efficient, customer- focused
  Telephone etiquette & behaviour.
• On boarding experience monitoring on a
  monthly basis.

• The
  ideal candidate for the Stanbic Bank Manager, Enterprise Direct job placement should preferably hold a Bachelor’s
  degree in a relevant field. Commerce, Business Administration
• Post-graduate studies e.g. MBA, AEP is an
  advantage
• At least three to four years of sales
  experience
• At least three to four years of
  relationship management or people 
  management
• Proven successful sales track record in
  the financial services industry. 
• Advanced product knowledge including
  specialized products and financial structures.
• Advanced experience  and knowledge in Credit and Compliance
  matters. 
• Negotiating skills and conflict handling.
• Significant people management experience –
  leading teams and motivating people.
• Financial Accounting
• Financial Acumen
• Financial management
• Finacial Analysis
• Planning
• Managerial Budgeting

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