The Ugandan Jobline

• Work with
  end-users or IT Manager (or Service Desk) on resolving Level 1 issues in
  Kitgum, Lambro and Palabek
• Resolve or
  escalate Level 2 and Level 3 issues on request to appropriate internal or external resource (IT
  Manager, RITC or management) as necessary.
• Liaise with
  various in country Internet Service Providers (ISP) for the purpose of
  improving the connectivity and resolving any breakdown in internet
  services.
• Ensure that antivirus programs on each machine
  are updated regularly.
• Work closely
  with Helpdesk to create email addresses, update mailing lists, and keep
  proper tracking of email addresses. Installation, Configuration and
  maintenance:
• Provide systems
  administrative support to
  the Servers, Windows server 2008 R2 operating system, Domain and essential
  network services.
• Desktop/laptop
  hardware and software, and peripherals, using a customized IRC standard
  Windows 7/10 operating system images.
• Local Area
  Network, wireless network,
  peer-to-peer or client server architecture, as appropriate.
• Send monitoring reports with information on
  condition of network and ISPs to the IT Manager to assist with timely
  upgrades and necessary changes

• Perform
  preventative maintenance on all IRC computers and network resources.
• Ensure that
  server backup is done on regular basis and that staff are reminded to do
  back up before their computers are sent out for repairs. Ensure data
  security backups and protection
  of the LAN against data corruption.
• Work closely
  with the IT Manager to update and maintain network documentation to
  include but not limited to IP address, Network and Server system access,
  email creation systems, upgrades and changes to original network, etc.
• Diagnose
  hardware and software faults by questioning clients patiently about a
  problem and explaining the procedures to them.
• Work closely
  with International and HQ IT team on helpdesk, connectivity and other in
  country and global IRC IT
  projects.
• Provide
  technical input and support to the Kitgum office Local Area Network.
  Ensure proper record keeping of breakdowns, problems and maintenance
  carried out.
• Perform any
  other IT related tasks assigned by the IT Manager or Regional IT team to
  accomplish the overall
  organizational goals. Training, Evaluation, & Testing:
• Provide
  regular user and support staff training, including training on basic care
  and maintenance of computers and equipment for users which include
  training IRC staff and guests on the safe handling and general operation of computers and
  accessories and ensure that all IRC staff are in compliance with IT
  policies and procedures
• Research
  and suggest new technology as required by Regional and HQ IT.
• Prepare and
  submit regular weekly,
  monthly and trip reports that provide sufficient detail for HQ to
  understand the country office’s computer environment, needs, IT staff
  availability and skill levels and future plans.
• Fully
  understand the IT Ops Scorecard for achieving the IT goals for the FY. Update the Ops scorecard
  with request from the IT manager from time to time. IT Asset Management
• Keep an
  up-to-date ICT asset register by performing monthly asset verifications
  for all IT assets in the Kitgum, Lamwo and Palabek offices including Software & licenses (Box, WebEx
  and Cyberoam FWs).
• Create and
  maintain IRC computer software/hardware inventory ensuring accuracy.

• Implement
  available plans for repair of dysfunctional laptops, desktop computers,
  photocopiers, printers,
  etc.
• Implement
  appropriate protocols for regular maintenance of all IRC computer related
  equipment.
• Implement
  local IT Policy for IRC Uganda in coordination with the IT Manager and
  Regional IT support team.

• The applicant for the International
  Rescue Committee (IRC) IT Assistant job placement must hold a Bachelor’s
  degree in Computer Science or equivalent technical work experience.
• CCNA course
  desired, MCSE or equivalent experience is a plus
• At least three years of IT
  Support experience
• Previous experience
  in installing, configuring and managing both wired and wireless LAN, and
  firewalls.
• Computer
  imaging skills required.
• Outlook
  experience required.
• Excellent
  communication and interpersonal skills required.
• Customer/Client
  service experience
• Able to
  work independently within a team environment
• Ability to
  lift and carry 50 pounds from floor to a standard desktop.

• Strong sense of personal integrity.
• Keen attention to detail.
• Strong supervisory skills.
• Ability to multi-task.
• Team spirit and problem solving
  abilities.
• Show commitment to succeed
• High sense of urgency
• Strong follow-up skills

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