The Ugandan Jobline

• Coordinate technical deployment of SCOPE, SCOPE CODA or related
  beneficiary and transfer management system in order to enable efficient
  Beneficiary and Transfer Management (BTM) 
  processes;
• Guide management on strategic decision regarding SCOPE
• Support the development of technical specifications for SCOPE
  equipment required for the various SCOPE interventions
• Design, implement and revise, as required, operation-specific
  Standard Operating Procedures (SOPs) for all aspects of BTM processes and
  apply operational guidance to practical implementation in the field and facilitate
  change in procedures where gaps occur;
• Develop and coordinate beneficiary data gathering and monitoring
  systems to ensure that rigorous quality standards are maintained for
  beneficiary data;
• In collaboration with programme and finance, develop transfer
  management systems for cash transfers
• Coordinate training and capacity building for WFP staff, partners
  and national government to adopt and mainstream innovative BTM processes
  in their programmes;
• Support beneficiary services project managers in planning, risk
  identification, issue management for effective delivery of BM services;
• Conduct regular surveys to determine stakeholder satisfaction with
  BTM services;
• Represent WFP at steering committee meetings and provide technical
  support in the development of the National Single registry
• Provide technical guidance on data extraction and visualization from
  beneficiary management databases
• Implement and supervise technical support services including
  beneficiary service desk and ensure they are delivered efficiently.
• Oversee and provide technical guidance and support at Points of Sale
  (POS) locations during distribution, redemption, conducting uploads,
  troubleshooting maintenance card printing and any other required support.
• Perform any other duties as may be assigned by the IT Operations
  officer or beneficiary services Project Managers.

• The ideal candidate for the United Nations UN World Food Programme
  (WFP) IT Operations Beneficiary & Transfer Management Officer job placement
  should hold an advanced university degree in Computer Science, Database
  Management and Business intelligence, engineering or other relevant field,
  or First University degree with 3 additional years of related work
  experience or trainings/course
• At least five years of post-graduate progressively responsible
  professional experience in humanitarian aid operations and/or business
  systems analysis, design and development.
• Knowledge of webservice stacks such as WAMP, Ruby on Rails, and
  Django an added advantage
• Certifications such as MSCE (Data Management and Analytics) are an
  added advantage
• Good interpersonal, analytical and supervisory skills;
• Has assisted in the design and implementation of ITIL service
  management systems for handling customer requests.
• Has performed user support activities resulting in timely,
  high-quality delivery of services to user community, including the
  emergency operations user community.
• Has assisted with the specification, development, research and
  evaluation of client standards.

• Governance, Strategy and Architecture: Shares knowledge of IT governance
  process and system architecture development with team and analyses current
  designs for improvements and enhancements while ensuring compliance with
  legislation and specifies any required changes.
• Change Implementation, Project Management, Planning and
  Optimization: Utilises
  working knowledge of project and change management approaches to collect
  and analyse relevant data from multiple stakeholders to develop
  evidence-based business case for change.
• Technical Expertise: Exhibits deep technical knowledge in area of expertise and actively
  transfers knowledge to strengthen the skill base across the function;
  considers the most appropriate use of technical resources to ensure skill
  development and optimization of resource allocation.
• Service Management:
  Monitors and supervises maintenance and installation work against the
  established standards and protocols for service excellence and takes
  proper actions to correct inconsistencies and improve overall quality and
  customer satisfaction. Ensures that operational problems are identified
  and resolved.
• Client Management:
  Applies thorough understanding of the business, customers, new IT
  technologies and techniques to implement improved solutions and define
  service levels, standards and the monitoring process for client service
  staff.
• Procurement and Contract Management: Able to conduct a cost-benefit analysis
  of alternative technologies and vendor service level agreements to
  consolidate options and assess suitability.

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