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Job Title:  Senior Field Intelligence Officer (3 Job
Placements)

Organization: Tugende

Duty Location:
Kisumu, Nakuru, Eldoret- Kenya

Job Opening: 16th
November 2020

Reports to: Branch
Leader

 

About Tugende:

Tugende is a
for-profit social enterprise providing asset and SME finance, leasing,
insurance, and financial literacy to new customers and consumer finance to
qualified existing customers.

 

It was formally established
in 2012 in Uganda and is a technology-enabled asset financier of
income-generating assets for proven entrepreneurs, using a lease-to-own product
to offer an affordable path to ownership of these assets. Tugende empowers
customers unable to access formal credit, and has financed over 30,000
customers.

 

About this Role: This position will play an integral role in the operations of Tugende.
The Senior Field Intelligence Officer will serve as the main point of contact
between Tugende and clients who have any motorcycle security issues. The goal
is to help Tugende in maintaining excellent working conditions by keeping our
assets and our customers safe and problem-free.

 

The position
involves creating a secure work environment for our staff and customers. As a
Senior Field Intelligence Officer, you will be responsible for minimizing
theft, vandalism and any other suspicious or criminal behavior, working closely
with relevant law enforcement authorities. You will also be a key point of
contact for customers who have security challenges, respect customer dignity
and professionalism are key attributes for this job.

 

Key Duties and
Responsibilities:

Operations support

·        
Ensure
all client security issues are dealt with integrity and in a timely manner.

·        
Support
the field team in coordinating collection and recovery operations

·        
Ensure
all field operations conducted by the Field Officers are managed effectively,
with safety & care

·        
Coordinate
all security-related measures for Tugende, including making reports and
follow-ups with police and other relevant authorities

·        
Maintain
proper record keeping and timely reporting on any security and safety threats
to the company

·        
Ensure
safe custody of all company property/assets at all times

·        
Advise
the company on all security-related matters both internally and externally as
well as participate in taking corrective/preventive actions on such matters

·        
Supervise
the day and night time security guards

 

Qualifications, Skills and Experience:

Preferred
Qualification:

·        
A
diploma preferable in any business-related field from a reputable institution
of learning

·        
Relevant
training in security from a recognized institution is an added advantage

Preferred
experience:

·        
2 years’
work experience as a Security Officer in a reputable organization.

·        
Good
customer experience and ability to deal with difficult clients

Preferred Skills,
knowledge & abilities

·        
Strong
problem-solving skills

·        
Ability
to quickly analyze information and make informed decisions

·        
Good
risk assessment skills

·        
Ability
to build strong professional networks

·        
Ability
to work under pressure with minimum supervision

·        
Strong
emotional intelligence

·        
Motorcycle
riding proficiency with the willingness to quickly develop into expert status

·        
Proficiency
in multiple local languages will be an added advantage

·        
Computer
literate with the ability to use MS Office and Google Suite

·        
Good
communication and interpersonal skills

Key competencies

·        
Hold
values similar to our own: Integrity, Empathy, Teamwork, Solutions Oriented and
Always growing.

·        
Confidentiality:
Able to handle sensitive information professionally and confidentially

·        
Positive
Attitude: maintain a mindset of “getting things done” and finding satisfaction
in developing sustainable long-term solutions at all times

·        
Flexible
and resilient: Willingness to travel, flexible in schedule and work hours, seek
direct feedback and see every challenge as an opportunity to grow.

 

Benefits

What will you gain?

·        
Career
Trajectory: This is a role with
significant potential to grow as the company and Operations function grow in
Kenya. Someone who does this job can be promoted to; Security Co-ordinator or
Team Leader with a possibility of crossing to other functions within the
operations department, for positions such as Credit / Collections,,
Coordinator, Deputy Branch Leader, Junior Branch Leader, Branch Leader and
Senior Branch Leader Hours and compensation: This position is for an ambitious,
full-time employee who will take on additional responsibilities and projects as
they arise. Tugende offers competitive salaries and benefits that reflect a
person’s contributions to the company’s mission and growth.

·        
Meaningful
Work: Tugende’s work gives
entrepreneurs the opportunity to earn a better living for themselves and their
families. We are changing Africa’s asset-finance industry by building a
sustainable business that ignites financial development. Join us!

·        
Great
Team: Tugende has a smart, fun,
and growing team of ~450 employees. We take our work seriously, but love to
joke and have fun. We regularly have fully-paid, voluntary team outings, as
well as events for our customers. Our headquarters are in Kampala, Uganda and
we are rapidly expanding in East Africa.

 

More About Tugende:

Tugende means “let’s
go” in Luganda and what you see on the back of a motorcycle taxi. Tugende has
been recognized as a 2012 Unreasonable Fellow, 2014 Echoing Green Global
Fellow, 2016 GSBI Fellow, and received the MIT Zambezi prize in 2015 as one of
the top 3 financial inclusion startups in Africa. We have appeared in The
Guardian, BBC, Economist.

 

As part of our
regional expansion in East African, Kenya is now operational! Beyond geographic
growth, Tugende’s future will include multiple asset finance products and tools
to help Tugende to reach millions of customers without losing high touch
personal support.

 

How to Apply:

All candidates
should apply online at the link below.

 

Click
Here

 

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