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Job Title:  Senior Field Officers (21 Job Positions)

Organization: Tugende

Duty Location:
Kisumu, Nakuru, Eldoret- Kenya

Reports to: Branch Leader 

Job Opening: 16th
November 2020

Application Deadline: Open

 

About Tugende:

Tugende is a
for-profit social enterprise providing asset and SME finance, leasing,
insurance, and financial literacy to new customers and consumer finance to
qualified existing customers.

 

It was formally established
in 2012 in Uganda and is a technology-enabled asset financier of
income-generating assets for proven entrepreneurs, using a lease-to-own product
to offer an affordable path to ownership of these assets. Tugende empowers
customers unable to access formal credit, and has financed over 30,000
customers.

 

About this Role:

We are looking for
competent and motivated Senior Field Officers who can work independently with
limited direction to serve as the main point of contact between Tugende and its
clients within our areas of operation in Kenya. The role will be based in Kenya,
with occasional travels to Uganda.

 

Tugende’s mission
is: ‘Helping people help themselves’. As a Senior Field Officer, you will be
responsible for the client’s lease approval process, from the initial class to
final lease payment. The Senior Field Officer’s day-to-day responsibilities
include conducting Tugende field operations e.g. vetting, managing collections,
and responding to client needs.

 

Key Duties and
Responsibilities: The job holder
will perform the following duties:

Client vetting and
Management

·        
Recruit
new applicants: Identify capable clients for Tugende leases.

·        
Register
applicants: Meet with applicants to obtain information from them and answer
their questions about the application process.

·        
Vet
applicants: Conduct field visits (at applicant’s stage and home) while paired
with another Field Officer.

·        
Analyze
the strength of completed applications: Analyze applicants’ financial status,
creditworthiness and outstanding leases to determine applicant qualification.

·        
Approve/Reject
applicants: Evaluate applicant’s creditworthiness in line with the existing
guidelines

·        
Review
lease agreements to ensure that they are complete and accurate according to the
Tugende Policies.

·        
Help
deliver Motorcycles to new clients. Ensure that clients understand the key terms
and conditions of Tugende, as well as the warranty and maintenance
requirements, before handing over the Motorcycles.

Manage client needs
and portfolio performance

·        
Collections:
Manage a portfolio of clients. Regularly follow up on client repayments (on
phone and in person), understand any repayment and work challenges, give
recommendations or escalate problem cases where necessary. Ensure client data
is accurately captured in the lease management system in a timely manner

·        
Customer
service: Listen and attend to customer comments and inquiries, give
recommendations or escalate problem cases where necessary.

·        
Office
work: Be able to help with office work including signing contracts with
clients, transferring titles for Motorcycles and processing passenger service
vehicle licenses (PSVs).

·        
Office
support: Manage motorcycle traffic outside office, and coordinate clients
during applicant classes.

·        
Coordinate
with local authorities: Engage them as required to facilitate field operations.

 

Qualifications, Skills and Experience:

Preferred Qualification:

·        
A
minimum of a diploma in a business-related field from a recognized institution
of learning.

Preferred
experience:

·        
Two
years’ field based experience working with an institution or organization such
as a microfinance or business credit related business

·        
Motorcycle
riding ability is an added advantage and gaining this proficiency will be a
requirement once on the job

Preferred skills,
knowledge & abilities

·        
Highly
self-motivated and able to demonstrate a drive for results with a professional
approach from a team

·        
Excellent
communication, presentation skills and professionally presentable

·        
Exhibit
a passion for customers, and provide excellent customer service and empathy for
our customers

·        
Ability
to work under pressure in a fast paced environment and willing to work in rural
areas in the different regions of Kenya.

·        
Adopt
and champion the values that Tugende stands for: Integrity, Empathy, Teamwork,
Solutions-Oriented and Always growing

·        
Ability
and willingness to learn to ride a motorcycle to conduct fieldwork

·        
Computer
literate with ability to comfortably use MS Office and G-suits. Have at least
35 Words Per Minute.

·        
High
level of professionalism and integrity, with good moral character

·        
Ability
to work under minimum supervision with resilience and a ‘can do’ attitude

·        
Fluent
in Kiswahili and at least 2 key local languages of Kenya

 

Benefits

What will you gain?

·        
Career
Trajectory: This is a role with
significant leadership potential to grow as the company and operations function
grow. Someone who does this job can be promoted to; Team leader, Credit /
Collections Coordinator, Deputy Branch Leader, Branch Leader among others

·        
Career
Development: You will
constantly develop skills and further your career while working with Tugende by
building knowledge and skills using Tugende systems, understanding of lease
accounting, Improve computer skills, Learning new methods to work with clients
and help them overcome repayment challenges, Stay abreast of new innovations
and financial services so as to better meet customer needs, Participate in
programing: Attend career development programs organized by Tugende and learn
how to ride a motorcycle

·        
Hours
and compensation: This position
is for an ambitious, full-time employee who will take on additional
responsibilities and projects as they arise. Tugende offers competitive
salaries and benefits that reflect a person’s contributions to the company’s
mission and growth.

·        
Meaningful
Work: Tugende’s work gives
entrepreneurs the opportunity to earn a better living for themselves and their
families. We are changing Africa’s asset-finance industry by building a
sustainable business that ignites financial development. Join us!

·        
Great
Team: Tugende has a smart, fun,
and growing team of ~450 employees. We take our work seriously, but love to
joke and have fun. We regularly have fully-paid, voluntary team outings, as
well as events for our customers. Our headquarters are in Kampala, Uganda and
we are rapidly expanding in East Africa.

 

More About Tugende:

Tugende means “let’s
go” in Luganda and what you see on the back of a motorcycle taxi. Tugende has
been recognized as a 2012 Unreasonable Fellow, 2014 Echoing Green Global
Fellow, 2016 GSBI Fellow, and received the MIT Zambezi prize in 2015 as one of
the top 3 financial inclusion startups in Africa. We have appeared in The
Guardian, BBC, Economist.

 

As part of our
regional expansion in East African, Kenya is now operational! Beyond geographic
growth, Tugende’s future will include multiple asset finance products and tools
to help Tugende to reach millions of customers without losing high touch
personal support.

 

How to Apply:

All candidates
should apply online at the link below.

 

Click
Here

 

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