Job Title: Programme Specialist – SME Finance and Business Development…
Fresher Customer Service Reservation & Ticketing Agent Job Opportunities – Qatar Airways (QA)
Organisation: Qatar
Airways (QA)
Airways (QA)
Duty Station: Entebbe,
Uganda
Uganda
Job Ref: QR17784
About QA:
Qatar Airways has
gradually grown to reaching over 120 destinations worldwide, offering unmatched
levels of service excellence that have helped excel the award-winning carrier
to become best in the world. Qatar Airways was voted Airline of the Year 2011
and in 2012 in the prestigious Skytrax industry audit and it has won the
confidence of the travelling public.
gradually grown to reaching over 120 destinations worldwide, offering unmatched
levels of service excellence that have helped excel the award-winning carrier
to become best in the world. Qatar Airways was voted Airline of the Year 2011
and in 2012 in the prestigious Skytrax industry audit and it has won the
confidence of the travelling public.
With a larger number
of passengers and more choice available in the skies today, Qatar Airways is
looking to maintain and grow their position in the marketplace with exceptional
high-quality service with ever-increasing efficiency. In this highly
competitive environment, Qatar Airways has achieved much with our phenomenal
route expansion averaging 30% growth year to year and flying one of the most
modern fleet of almost 120 aircraft in the skies today. Qatar Airways’ global
network currently spans key business and leisure destinations across Europe,
Middle East, Africa, Asia Pacific, North America and South America, with
scheduled flights operating to and from our hub in Doha, capital of the State
of Qatar.
of passengers and more choice available in the skies today, Qatar Airways is
looking to maintain and grow their position in the marketplace with exceptional
high-quality service with ever-increasing efficiency. In this highly
competitive environment, Qatar Airways has achieved much with our phenomenal
route expansion averaging 30% growth year to year and flying one of the most
modern fleet of almost 120 aircraft in the skies today. Qatar Airways’ global
network currently spans key business and leisure destinations across Europe,
Middle East, Africa, Asia Pacific, North America and South America, with
scheduled flights operating to and from our hub in Doha, capital of the State
of Qatar.
Job Summary: The Reservations & Ticketing Agent will provide
full service-oriented professional reservations and ticketing service to all Qatar
Airways customers and travel businesses either through telephone calls or in
person meeting in order to achieve optimal customer satisfaction and achieve
budget revenue targets.
full service-oriented professional reservations and ticketing service to all Qatar
Airways customers and travel businesses either through telephone calls or in
person meeting in order to achieve optimal customer satisfaction and achieve
budget revenue targets.
Key Duties and Responsibilities:
·
The Reservations
& Ticketing Agent makes and confirms reservations for passengers
The Reservations
& Ticketing Agent makes and confirms reservations for passengers
·
Arranges
Reservations and routing for using timetable, airlines manuals, reference
guides and tariff book and proper issuance of ATB for all types of ticketing
transactions
Arranges
Reservations and routing for using timetable, airlines manuals, reference
guides and tariff book and proper issuance of ATB for all types of ticketing
transactions
·
Assist
mishandled passengers such as NOREC/DNB to reduce passenger complaints
Assist
mishandled passengers such as NOREC/DNB to reduce passenger complaints
·
Issue
tickets quoting correct fare to reduce passenger complaints and debit notes
Issue
tickets quoting correct fare to reduce passenger complaints and debit notes
·
Advise
of changes in flight plan or to cancel passenger reservations
Advise
of changes in flight plan or to cancel passenger reservations
·
Advise
load control personnel and other stations of changes in passenger itinerary to
control space and ensure utilization of seating capacity on flights.
Advise
load control personnel and other stations of changes in passenger itinerary to
control space and ensure utilization of seating capacity on flights.
·
Initiate
and promote QR product to generate the revenue
Initiate
and promote QR product to generate the revenue
·
Record
and process reservations made by phone/fax/e-mail; action telex messages and
authorities.
Record
and process reservations made by phone/fax/e-mail; action telex messages and
authorities.
·
The Reservations
& Ticketing Agent will handle Qatar Airways helpdesk-assist travel agents
with seat confirmations: upgrade/downgrade proposals
The Reservations
& Ticketing Agent will handle Qatar Airways helpdesk-assist travel agents
with seat confirmations: upgrade/downgrade proposals
·
Issuance
of MCO’s and refunds’ process lost tickets and time barred tickets
Issuance
of MCO’s and refunds’ process lost tickets and time barred tickets
·
Plans
route and computes ticket cost, using schedules, rate books and computer
Plans
route and computes ticket cost, using schedules, rate books and computer
·
Telephones
customer or travel agents to advise of changes with travel conveyance or to
confirm reservations, as well as alternate available options
Telephones
customer or travel agents to advise of changes with travel conveyance or to
confirm reservations, as well as alternate available options
·
Answer
inquires made by travel agencies or transportation firms, such as airlines, bus
companies, railroad companies, and steamship lines.
Answer
inquires made by travel agencies or transportation firms, such as airlines, bus
companies, railroad companies, and steamship lines.
Qualifications, Skills and Experience:
·
The Qatar
Airways Reservations & Ticketing Agent must hold a Diploma or Associate
degree or equivalent
The Qatar
Airways Reservations & Ticketing Agent must hold a Diploma or Associate
degree or equivalent
·
At least
two years’ experience in an airline/travel industry.
At least
two years’ experience in an airline/travel industry.
·
You will
be service oriented with good interpersonal skills.
You will
be service oriented with good interpersonal skills.
·
Knowledge
in IATA standard reservation/ticketing procedures is required with fair
knowledge of world geography and have proven experience with the Amadeus
reservation system.
Knowledge
in IATA standard reservation/ticketing procedures is required with fair
knowledge of world geography and have proven experience with the Amadeus
reservation system.
·
Excellent
interpersonal and communication skills in English along with knowledge of PC-based applications
are also required.
Excellent
interpersonal and communication skills in English along with knowledge of PC-based applications
are also required.
How to Apply:
All applicants who
wish to join Qatar Airways in the aforementioned capacity are encouraged to
apply online by clicking on the link below. You will be required to attach an
updated Resume / CV, copy of Passport and copy of highest educational
certificate.
wish to join Qatar Airways in the aforementioned capacity are encouraged to
apply online by clicking on the link below. You will be required to attach an
updated Resume / CV, copy of Passport and copy of highest educational
certificate.
Deadline: 8th July 2018
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