The Ugandan Jobline

• Monitors and analyzes Agent transacting
  trends, by volume and type of transactions.
• Monitor and assesses competition
  environment – Agents, services offered etc. – in order to plan support and
  estimate business impact.
• Establish need for new agents in view of
  optimal customer to Agent ratio, business needs
• Identifies and monitors competitors’ performance/influence
  and activities to anticipate competitor initiatives
• Identifies and monitors external and
  internal factors that may affect business performance
• Responsible for collection, analysis, interpretation
  and summarizing Agent distribution and penetration against business
  requirements
• Analyses Agent malpractice behavior for
  multiple deposits, OTC and triggers request to transfer Agent to
  appropriate profiles
• Reviews Agent hierarchy and territory
  distribution to ensure compliance with MTN distribution standards
• Works closely with MFS BI to follow
  through Agents failing to pay for Extra float
• Manage relationships with staff within
  the MFS Division, the Sales & Distribution Division and other Divisions
  to achieve objectives.
• Engages and communicates with all
  stakeholders, both internally and external, in a respectful manner
• Recognizes and rewards consistently good performance
  and celebrates success
• Provides employees with development and
  learning opportunities in form of training, coaching and mentoring
• Shares relevant information about Agent performance,
  challenges and key focus areas and provides feedback timeously
• Takes firm action against poor
  performance, communicates expected behavior and performance behavior to
  employees
• Supervision of Agents in the trade is
  ongoing and all agents in malpractice are followed through

• The ideal candidate for the MTN
  Uganda Control Box Manager job placement should hold a Bachelor’s degree
  in Statistics or Commerce or business related degree
• MBA with a bias in Finance, is an added
  advantage
• Proficient with Advanced Excel, MS Word
  and PowerPoint
• Five years of experience in Business
  analysis, or Financial modeling
• Experience in database management
• Process and Business Modeling
• Business analysis and Intelligence
• Agency, and distribution (FMCG, or
  Financial services)
• Customer experience/service
• Telecommunications industry
• MTN Uganda consumer Products
• Understanding of competitor products
• Local & international digital trends
• Understanding of the regulatory
  environment
• Consumer environment and Factors
  affecting consumer demand
• Trend analysis and interpretation
• High Volume data analysis
• Knowledge and ability to apprehend and
  the interrelationship of presented facts in such a way as to guide action
  towards a desire goal
• Relationship management
• Scanning Skills – to set new Ideas,
  trends & Principles
• Strong Can Do combined with an ability to
  use Minimum resources to give maximum outputs
• System thinking – understanding the “Big
  Picture”
• Strong analytical skills
• Ability to meet deadlines
• Planning and Influencing skills
• Time Management, Specifically, the
  ability to prioritize
• Flexibility – the ability to adapt and
  change in the Internal structure
• Communication and interpersonal skills.
• Organizational and report writing skills
• Self-motivated

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