The Ugandan Jobline

• Supervise and Manage performance of:    
• NOC Manager           
• Service Delivery Manager   
• NOC Supervisors      
• Regional Maintenance Supervisors
• Site Maintenance Partner’s service delivery          
• Provides leadership and support to both internal and external
  customers.       
• Proactively identify and resolve personnel issues in conjunction
  with Human Resources       
• Recruit, develop and retain staff, partnering with senior. Management,
  Recruiting and Human Resources. This includes on-boarding and orientation
  for new hires     
• Provide disciplined performance management for team.
• Define and communicate annual SMART goals, perform formal and
  informal performance reviews, and ensure changes and updates are
  communicated in a timely and professional manner.
• Create strong collaborative team environment.
• Understand team field challenges and facilitate them with
  appropriate solutions/tools

• The applicant for the Senior Manager – Operations & Maintenance must
  hold a Degree certificate in Civil/Electrical/Telecommunication from a
  recognized institution.
• A Master’s Degree certificate in a Business/Management Training will
  be an added advantage.
• Three years’ experience in a Telecommunications Site Operations.
• Knowledge & application of service delivery and support process
  management (ITIL) will be an added advantage.
• Analytical ability to determine user problems and recommend
  solutions.
• Ability to manage projects, ensuring that projects are clearly
  defined, systematically
• Executed, accepted and results oriented.
• Adherence to project management best practices processes, and
  standards within the organization are required.
• Established skills/hands-on-experience to coach and mentor relevant
  stakeholders
• Current working knowledge of Microsoft Office
• Relationship-development  
  skills   resulting   in  
  long   term   mutually   beneficial   client relationships.
• Self-motivated; Able to work both independently to complete tasks
  and respond to department requests, as well as collaborating with others
  to utilize resources and knowledge of others in identifying quality
  solutions.
• Strong organization, planning and project management skills; ability
  to prioritize tasks for both self and team to meet business requirements
  and deadlines.
• Ability to work in a time-sensitive and high-volume environment
• Good strategic and problem-solving skills to effectively influence
  decision making in key negotiations.
• Excellent organizational skills.
• Very good leadership and people management skills
• Excellent written and verbal communication skills
• Must be a team player.
• Innovate and ability to try new ways of doing things
• Ability to assess applicable risks and develop mitigation plan
• Ability to work with great integrity and responsibility
• Micro-management skill and focus on continuous improvements
• Possess a valid driving permit with at least 2 years driving
  experience

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