The Ugandan Jobline

Job Title:    Customer Care Advisors (2 Job
Positions)

Organization:
Ecosqin Uganda

Duty Station: Kampala

About US:

Ecosqin is East
Africa’s first online single vendor beauty platform. With more than 200,000
beauty products listed on our e-commerce platform (www.ecosqin.com), Ecosqin
prides itself for offering a far reaching choice of cosmetics; Makeup, Skin
Care, Hair care, Fragrance, Bath & Body, and Tools and Accessories for both
Women and Men. As the final say regarding everything to do with beauty, Ecosqin
goes past simply being the greatest online beauty store. From the best brands
around Uganda, we deliver to your doorsteps within the shortest time possible.
Ecosqin delivers to Kampala Central business Clients within a maximum of 4
hours from the time of ordering except on Sundays. We deliver to the rest of
the Ugandan districts at the cheapest delivery fees ever. Our customers enjoy
the best free and quick deliveries.

We appreciate the
certainty, quality and beauty with which all of you carries on with your life.
We need to be your buddy as you go up against numerous symbols and find your
own character and individual style. As your beauty amigo, we make your life a
ton less complex by not just furnishing you with master counsel and direction,
yet additionally by delivery items appropriate to your doorstep. From Najeera
to Nansana, Jinja to Moroto we are here for you.

Job Summary:  The Customer Care Advisor will work to provide
quality customer service at Ecosqin, while increasing the company’s revenues
through increased sales.

Key Duties and Responsibilities:  

·       
You will
be in constant communication with clients and correspond with them on a regular
basis, through emails, calls and social media messages.

·       
Help
customers with their orders or with any issue they might be having after
they’ve ordered a certain item.

·       
Follow
up on the clients and make sure they’re satisfied with their orders and that
they’ve had a great customer experience.

·       
Processing
all enquiries in time and give appropriate feedback to customers at the
earliest time possible.

·       
Answering
incoming calls and handling all customer queries in a professional manner

·       
Offering
new and related products to potential, new and old customers

·       
Reminding
customers with abandoned carts and performing relevant administrative
functions.

·       
Updating
client accounts and giving customer technical support

·       
Processing
customer correspondences

Qualifications, Skills and Experience:

·       
The
applicant must hold a Bachelor’s Degree in any business related subject or
equivalent work experience

·       
2-3
years’ experience working in e-commerce industry, warehouse setting, and
customer care

·       
Experience
in the area of Logistics, Customer Service, FMCG companies.

·       
Highly
motivated, customer-obsessed, flexible to deal with constantly changing demands
to drive improvements on behalf of Ecosqin’s customers in a fast-paced delivery
environment.

·       
Passionate
about e-commerce operations and Health & Beauty Industry

·       
The
applicants must also have a typing Speed of 30wpm

·       
Computer
literacy skills in MS Word, Excel and Internet or email.

·       
Excellent
Customer care, communication and interpersonal skills

Disclaimer: This
job description is not an exhaustive list of the skill, effort, duties, and
responsibilities associated with the position.

How to Apply:

All candidates who
wish to join Ecosqin in the aforementioned capacity should send a Cover letter
(1 page), CV (2 Pages) and relevant academic documents all in one pdf file to
Human Resources Specialist to jobs@ecosqin.com Please include the job title in
the subject line with your Full names. For Example, Customer Care Advisor  – Joseph William. Only shortlisted candidates
will be contacted.

Deadline: 20th January 2021

NB: Ecosqin is an
Equal Opportunity Employer. Female applicants are encouraged to Apply

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latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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