The Ugandan Jobline

• Take lead in compilation, generation and update of the Complaints
  database which are received by phone calls
• Perform Routine data processing and entry and assist in data
  analysis & preparation of monthly complaint reports.
• Take lead in the generation of a complaint log indicating their
  resolution and status per complaint registered.
• Maintain confidentiality and observe data protection and other
  associated guidelines.
• Ensure compliance and processing protocols in order to meet
  standards for quality and accuracy.
• Give updates on issues related to data quality and assist in
  implementing actions to address compromise in data quality

• Take lead in the establishment of Complaint Response Mechanism
  committee consisted of WFP, OPM, UNHCR and WVU.
• Participate in the setup of a Robust Community help line as a forum
  to receive community issues and provide timely feedback
• Participate in the process of selection and establishment of
  community help line Assistants to support the community help line
  committees at the settlement level.
• Establish that master beneficiary list is printed one week prior to
  the distribution and the list displayed at the various FDPs to enable the
  community cross check their names and provide feedback on any complaints
  to be addressed prior to the distribution.
• Ensure that a functional help line is set up at all distribution
  points to record and register complaints.
• Take lead in the generation of complaint log of all complaints
  registered
• Take lead in the resolution process and ensure that all complaints
  are resolved in a timely manner with a maximum of 30 days before the next
  distribution.
• Set up a system that should gather complaints not only limited to
  distribution day but comprehensively covers any food related issues.
• Sensitizing the community on the availability of the help line
• Coordinate with the relevant stakeholders in problem solving to
  bring solutions for the complainers.
• Develop an efficient complaints mechanism that will be shared with
  partners
• Conduct data quality assurance of the data entered.
• Build and maintain strong working relationships with the rest of the
  team
• Perform other duties as required.

• The ideal candidate for the World Vision Uganda Helpline Assistant
  job opportunity must hold a Uganda Advanced Certificate of Education
  (UACE), Sudanese Senior Three Leaver or its equivalent
• Fluency in Arabic and English Languages is a must
• Computer literate
• This position requires a person who is self-starter, who can
  accomplish the task with minimal or no supervision. He/she should be able
  to cooperate with other units. He/she must be keen on details and well
  organized individual.
• Experience in database management is an added advantage.
• Strong interpersonal and intra personnel skills.
• Multi diversity and ability to easily establish rapport
• Knowledge of other south Sudan languages is an added advantage
• Knowledge of the local West Nile languages

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