The Ugandan Jobline

• Make and confirm reservations for passengers.
• Arrange reservations and itinerary using flight timetables, airline
  manuals, reference guides, and tariff books.
• Perform a proper flight firming check to maximize flight utilization
  and reduce No-shows.
• Assist passengers with complaints and other concerns.
• Issue tickets and Passenger Travel Advisories quoting correct fare
  to reduce passenger complaints and debit notes.
• Advise passengers on changes in flight schedules, cancellations or
  confirm reservations.
• Maintain inventory of available passenger space on flights.
• Advise load control personnel and other stations of changes in
  passenger itinerary to control space and ensure utilization of seating
  capacity on flights.
• Ensure that the sales report is closed on time.
• Promote Uganda Airlines product to generate revenue.
• Record and process reservations made by phone / fax / e-mail; action
  telex messages and authorities.
• Assist travel agents with seat confirmations, upgrade/ downgrade
  proposals.
• Handle Miscellaneous Charges Order (MCO’s) and refunds, process lost
  and time barred tickets.
• Take responsibility for own proficiency development and train and
  develop other employees, for proper succession planning and risk
  management.
• Assist respond to any emergency or a major operational disruption
  affecting the Airlines operations
• Other duties and responsibilities as requested by Management.

• The ideal candidate for the Uganda Airlines Reservations and
  Ticketing Officer job placement must hold a Certificate in sales and
  ticketing
• Diploma in sales and marketing will be of added advantage.
• Detailed knowledge of computer Reservation Systems and IATA
  processes an added advantage.
• High level of computer proficiency
• At least two years of work experience will be added advantage.
• A sound understanding of mathematics and world geography

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