Several No Experience Customer Service Uganda Airlines Jobs – Passenger Service Agents

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Job
Title:          Passenger Service Agent
(Several Jobs)
Organisation: Uganda
Airlines
Duty Station: Entebbe
International Airport, Uganda
Reports to: Customer
Services Supervisor
About US:
Uganda Airlines is
the National Carrier of the Republic of Uganda based at Entebbe International
Airport. It is headquartered in Entebbe, Wakiso District, Uganda, and operates
from its hub in Entebbe International Airport. 
Job Summary:   The Passenger Service Agent is responsible
for airline ticketing, check-in and gate service functions for airline
customers. He/she will assist in maintaining the level of service expectations
of the airline’s customers at all times. He/she reports to the supervisor
Customer Services.
Key Duties and Responsibilities: 
  • Ensure a safe work environment by following rules and regulations
    regarding the work place.
  • Check-in passengers at ticket counters/gates and hands out boarding
    passes for outgoing flights.
  • Check-in passenger baggage and tag them to appropriate destination.
  • Coordinate ticket counter activities with those on the ramp
    regarding baggage handling to assure that all bags are loaded on the
    outgoing flight.
  • Handle customer complaints regarding ticketing and baggage handling
    when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled
    flights or delayed flights).
  • Make announcements regarding flight activity at gate or over
    airport’s general public-address system.
  • Answer customer inquiries regarding flight schedules, fares, space
    availability and other questions that may arise.
  • Communicate with flight crew on ground and via ground-to-air radio.
  • Coordinate with other airport suppliers regarding specific flight
    information (i.e. fueling, catering, etc.)
  • Responsible for sending all departure and arrival flight movement
    messages.

Qualifications, Skills and Experience: 
  • The ideal candidate for the Uganda Airlines Passenger Service Agent
    job placement must hold a Diploma in customer service, Hospitality or
    related areas.
  • Advanced Certificate of Education (‘A’ Level) Certificate.
  • Customer care work experience of at least three years will be of an added
    advantage.
  • Must be able to obtain airport security clearance which includes a
    background, employment and criminal record checks.
  • Must be able to lift up to 32kg weight.
  • Must be able to stand, lift, bend, push and pull for extended
    periods of time.
  • Must be willing to work in elevated noise levels within the airport
    environment.
  • Basic computer knowledge is required.
  • Must be flexible to work various shifts, weekends, or irregular
    shifts.
How to Apply:
Application letters,
complete with Curriculum Vitae giving two (2) referees, and copies of academic
and professional certificates with one passport size photograph (one full size
photograph for Cabin Crew applicants) should be submitted online, Click
Here or by post quoting the Job
Reference number accordingly.
Applications should
be addressed to:
The Interim Manager
– Human Resources.
Uganda National
Airlines Company Ltd.
P.O. Box 431,
Entebbe, Uganda.
Deadline: 17th September, 2018
For more of the
latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline



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