Fresher Front Desk Officer Jobs – Atomic Energy Council (AEC)

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Job Title:    Front Desk Officer

Organisation: Atomic Energy Council (AEC)

Duty Station: 
Kampala, Uganda

Reports to: Corporate Communications Officer

 

About US:

The Atomic
Energy Council (AEC) is a government statutory body established by the Atomic
Energy Act No.24 of 2008, Laws of Uganda to regulate the peaceful applications
of ionizing radiation for the protection and safety of the individuals, society
and the environment from dangers resulting from ionizing radiation.

 

Job Summary:  The Front Desk Officer will represent Atomic
Energy Council in dealing with customers through handling front facing duties
including interacting with customers over the phone, in person, and/or via
email. A high level of professionalism must be maintained.

 

Key Duties and Responsibilities:  

·       
Promote a good image of AEC through efficient Front Desk
services.

·       
Receive and direct visitors and clients to the people and
offices they desire to see or go to.

·       
Receive and manage telephone calls and/ or mails and
provide required information or direct the calls and/or mails to the right
receptacy.

·       
Receive and disseminate correspondences, suggestions,
messages and other information to the relevant offices.

·       
Respond to enquiries that come in form of telephone
queries and physical inquiries courteously.

·       
Create and maintain a front desk log/record book of all
visitors and clients by recording their relevant basic data.

·       
Listen to client complaints or concerns and work to
resolve their issues through the right channels.

·       
Communicate with clients about their experiences at Atomic
Energy Council and submit periodic reports about the same.

·       
Call clients to pick their licenses/permits/certificates
of registration.

·       
Identify and assess clients’ needs to achieve satisfaction

·       
Build sustainable relationships of trust through open and
interactive communication with clients.

·       
Follow communication procedures, guidelines and policies

·       
Maintain office security by following safety procedures
and controlling access via the front desk.

·       
Maintain an up-to-date staff directory to assist in making
immediate contact with them whenever needed internally or externally by
visitors or clients as occasion may serve.

·       
Maintain staff attendance register.

·       
Operate and maintain a switchboard.

·       
Maintain external telephone directory.

·       
Perform any other duties as may be assigned from time to
time.

 


Qualifications, Skills and Experience:

·       
The applicant must hold a Diploma in Office
Administration, International Relations & Diplomacy, Hospitality
Management, Marketing, Public Relations or any other related field from a
recognized university.

·       
A bachelor’s degree (honors) with second class upper and
above in the same field will be an added advantage.

·       
At least two (02) years of experience in customer service
management, desk office management, Hospitality Management, Public Relations or
a related field with a reputable organization.

·       
Proven customer service experience

·       
Very good telephone etiquette

·       
Excellent and effective communication skills (verbal and
non-verbal)

·       
Confident, articulate, cordial with pleasant personality

·       
Conflict resolution capabilities

·       
Positive Attitude

·       
Ethical

·       
Attention to Detail

·       
Ability to multi-task and prioritize accordingly

·       
Ability to manage time effectively

·       
Computer literacy in different programs

·       
Age: 25-35 years

 

How to Apply:

If you meet
the requirements, send an application letter, CV with at least three referees,
copies of your certified academic certificates & transcripts and
testimonials, photocopy of the national identity card to
admin@atomiccouncil.go.ug or Hand deliver to;

 

Atomic
Energy Council,

Plot 29/33,
Amber House,

Kampala
Road.

 

Address the
letter to;

 

The
Secretary & Chief Executive Officer,

Atomic
Energy Council,

Plot 29/33
Amber House, Kampala Road,

P. O. Box
7044,

Kampala.

 

Deadline: Friday 22nd January 2021 by
5:00pm.

 

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