The Ugandan Jobline

• Monitoring developing of guidelines, work plans , reports and
  policies pertaining client assessment, screening and case management 
• Coordinate staff trainings on Resettlement, Client Management System
  and RLP Case management processes.
• Facilitate in trainings, workshops, conferences and seminars on
  Refugees and Human Rights
• Conduct all performance evaluations in the unit including scheduled
  and emergency evaluations
• Supervise activities of all unit staff including reception through
  staff scheduling and the delegation of shared office duties.
• Manage the Community Interpreter’s roster to avoid colliding with
  scheduled organisational events
• Provides recommendations for unit goals, policies and procedures,
  statistical reports, and process improvements as per the current inflow of
  clients Manage the feedback process for clients and periodically inform
  the management (HR) on client and staff inquiries and complaints in the
  case of personnel. Responsible for ensuring monthly, quarterly and final
  reports are complete, accurate and done on time.
• Design, develop and implement required feedback and communication
  systems for office operations.

• Determine client’s eligibility through assessment and intake of all
  walk-in clients. Manage the process of assisting clients to
  identify/assess their needs, barriers, relevant services and options
• Manage both internal and external referrals within the Unit.
• Identify appropriate services and resources relevant to their needs
  Provide clients with an overview of the society and their rights and
  obligations. Provide clients with introductory and/or basic information on
  norms, services, and systems.
• Maintain a comprehensive library of information pamphlets, booklets
  and videos in various languages.

• Identify, interview, assess resettlement needs, and process persons
  identified for resettlement following established procedures.
• Assist in monitoring resettlement activities to ensure progress
  against targets, transparency and efficiency in case submissions and
  appropriate follow-up with resettlement agencies and other key
  stakeholders.
• Assist in mitigating resettlement fraud through oversight advice and
  guidance. Monitor resettlement activities to ensure progress against
  targets, transparency and efficiency in case submissions and appropriate
  follow-up with resettlement agencies and other key stakeholders. 
• Review resettlement cases before submission to the director
• Submit approved resettlement cases to the approved service providers

• Provide clients and their families with detailed information, and/or
  guidance to navigate through specific government processes.
• Introduce clients to relevant services and/or resources within the
  broader community that relate to their identified needs.
• Identify barriers to accessing broader community services and assist
  to schedule appointments, prepare brief correspondences and ensure that
  interpretation and translation support is provided.
• Provide cross-cultural orientation to clients and community service
  providers while clients access service.
• Offer preliminary counseling to clients

• Maintain and safeguard confidential records of all organisational
  clients.
• Ensure that all clients’ information is entered into the
  organisational database(s)
• Ensure the recording of statistics for all services provided.
• Submit an up-to-date and accurate report on resettlement cases and
  needs assessments to management as required.
• Maintain an up to date external service providers list for external
  referrals
• Ensure the maintenance of both hard copy and soft copy files for all
  clients falling under RLP mandate
• Attend staff meetings and organizational planning and development
  sessions as requested.
• Maintain a current knowledge of trends in the field and enhance
  existing skills through professional development.

• Independently and/or as part of a team undertake related social
  research with the bid to publish findings on service accessibility issues
  among refugees and forced migrants in general
• Participate in data collection processes and activities through
  interviews and focus group discussions or using any other adopted data
  selection technique
• Identify and prepare research training materials, tools as necessary
  for the execution of specific research project.

• The ideal candidate for the Refugee Law Project (RLP) Assessment and
  Intake Officer job opportunity must hold a University degree in
  international law, international relations, political science, social
  sciences, Development Studies or related fields of discipline. 
• A minimum of three years’ experience delivering frontline community
  services in a refugee and/or newcomer related setting and working with
  community based agencies

• Solidly reliable with strong attention to timeliness
• Excellent communication skills (both interpersonal and with
  supervisor)
• Possess a great attention to detail and truly organized
• Have a strong sense of personal initiative and be able to work
  independently in a fast – paced office.
• An interest in international, refugee, social justice and
  humanitarian issues

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