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Job Title:    Quality Assurance and
Improvement Manager

Organisation: Integrated
Transport Solutions Limited (ITSL)

Duty Station: 
Kampala, Uganda

Reports to: Head of Operations

 

About US:

Integrated
Transport Solutions Limited (ITSL) offers innovative business solutions Public
Transport and Fleet Management, Transport Information Management Systems,
Electronic Content Management, and other related services. We do this by
integrating technology to end-user processes and experiences. ITSL is a young,
dynamic business-support and management consulting firm with big dreams and a
pipeline of exciting opportunities. The latest project in our portfolio is a
complex but rewarding client-facing public-private partnership in the transport
sector.

 

Job Summary:     The Quality Assurance and Improvement
Manager will be responsible for ensuring consistent quality of Uganda Driving
Licence system (UDLS) project production processes by developing, implementing,
monitoring, evaluating and ensuring adherence to standard operating procedures.
You are accountable for the quality of driving licences produced including
consistence and homogeneity. Key to this position is to keep abreast of licence
counterfeiting and inform management a timely manner

 

Key Duties and Responsibilities:  

·       
Establish Quality Assurance Procedures: Develop quality
assurance procedures and methodologies throughout the licence production
processes.

·       
Build capacity in quality control: Direct and build
capacity of project staff on standard operating procedures and quality
assurances systems while providing quality assurance oversight throughout the
production process. This is may involve directly assisting with these processes
and working closely with team members to ensure that they are correctly
utilizing quality assurance methodologies and systems.

·       
Training: Provide ongoing training, motivation, coaching,
support and correcting to employees to ensure that quality standards are met

·       
Document and report quality issues to management and other
departments in the production process. This will involve preparing quality
documentation and reports by collecting, analysing and summarizing information
and trends including failed processes, recalls, corrective actions, and
re-validations.

·       
Maintain quality assurance records: Maintain detailed
records of quality assurance issues highlighting any production issues and
devise improved processes and procedures.

·       
Validate quality processes by establishing product
specifications and quality attributes; measuring production; documenting
evidence; determining operational and performance qualification; writing and
updating quality assurance procedures.

·       
Identify opportunities to enhance efficiency: support
overall production efficiency by identifying opportunities to enhance
productivity. Take a more active, hands-on role in implementing cost-saving and
efficiency-enhancing solutions both in quality assurance procedures and
production activities as a whole.

·       
Compliance: Ensure quality procedures are adhered to at all
times in the production processes

·       
Drivers Licence Testing: Ensure extensive quality testing
of the licences produced before they are released to clients.

·       
Undertake regular market survey and interaction with key
stakeholders to identify licence counterfeiting and inform management        

 

Qualifications, Skills and Experience:

·       
The applicant must hold a Master’s Degree in Business
Administration or a related field

·       
Solid foundation in quality assurance

·       
Extensive knowledge of process improvement and enhancement

·       
Understanding of lot quality assurance (LQAS) methodology

·       
Organization skills – this role requires a high degree of
organization to successfully direct and oversee all quality assurance
procedures and coordinate production processes

·       
effective leadership, coordination, and motivation skills
are vital

·       
Good analytical and problem solving skills.

·       
Confidence

·       
Excellent technical skills

·       
Planning and organisation skills

·       
Effective verbal and written communication and
interpersonal skills

·       
Problem-solving skills

·       
Team working skills

 

Attributes

·       
Flexibility and adaptability in responding to a change,
including comfort with ambiguity and change to succeed within the evolving and
sometimes demanding culture of an organization.

·       
An energetic self-starter with the ability to work
effectively in a culturally diverse, busy and evolving team.

·       
High degree of professionalism.

·       
Analytical

·       
Attention to Detail

·       
Thoroughness

·       
Dealing with Complexity

·       
Preparedness to undergo a police check

·       
Availability to travel domestically if required

·       
Ability to work flexible hours.

 

Desirable:

·       
Ability to analyse data and create and review processes.

·       
Good understanding of quality assurance methods and
process e.g. Kaizen, standard operating procedures, Six Sigma, Lean
manufacturing etc.

 

How to Apply:

All interested
candidates should submit their resumes, letter of motivation and copies of
supporting documents to recruitment@itsl.co.ug 

 

Deadline: 15^th January
2021 by 5:00pm

 

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