Job Title: Call Center Advisor – Luo (No Experience Jobs)
Organisation: Exquisite Solution
Duty Station: Kampala, Uganda
About Organisation:
Exquisite Solution Limited is a leading Business Process Outsourcing Company offering a wide scope of professional services. Established in 2006 with offices in England and across the region, we offer Human Resources Consulting and Payroll Management Services, Admin Support Services, Executive Search, Corporate and Personal Development Training, HR Compliance Audits, among others. We place top notch candidates into permanent, contract, and interim positions. They would like to recruit for a valuable client.
Job Summary: Exquisite Solution Limited is seeking a motivated and customer-focused Call Center Advisor to support our client in the telecommunications sector. This role is ideal for candidates who are fluent in all the three languages Luo, Kiswahili, and Luganda, as you will be the first point of contact for customers, providing professional and timely assistance across telecom products and services
Key Duties and Responsibilities:
- Handle incoming customer calls professionally, efficiently, and courteously in Luo, Kiswahili, and Luganda.
- Provide clear and accurate information regarding company products, services, promotions, and basic technical support.
- Resolve customer inquiries and complaints effectively, escalating complex issues to relevant departments when necessary.
- Accurately record all customer interactions and feedback in the CRM system.
- Deliver excellent customer service to ensure high customer satisfaction.
- Meet individual and team performance targets, including call quality, resolution time, and customer satisfaction scores.
Qualifications, Skills and Experience:
Relevant qualifications
How to Apply:
All candidates should apply online at the link below.
Deadline: 23rd December 2025
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: bachelor degree
Work Hours: 8
Experience in Months: no experience required