Job Title: ICT Assistant (United Nations UN Jobs)
Organisation: United Nations Children’s Fund (UNICEF)
Duty Station: Kampala, Uganda
About Organisation:
The United Nations Children’s Fund (UNICEF) is mandated by the UN general assembly to advocate for the protection of children’s rights, to help meet their basic needs and expand their opportunities to reach their full potential. Together with our partners, we work in 190 countries and territories to translate that commitment into practical action, focusing special effort on reaching the most vulnerable and excluded children, to the benefit of all children, everywhere.
Job Summary: The UNICEF Uganda Country Office is seeking to strengthen its ICT support services to ensure timely and effective assistance to staff in the use of ICT tools and platforms. The UN Volunteer will play a key role in providing first-line IT support, managing the helpdesk, and supporting conferencing and collaboration tools to enhance productivity and communication.
Key Duties and Responsibilities: Within the delegated authority and the given organizational set-up, the incumbent may be responsible for all or most of the following areas of major duties and key end results.
Under the direct supervision of the ICT Manager, the UN Volunteer will undertake the following tasks:
Helpdesk and User Support:
- Serve as the first point of contact for ICT support requests via phone, email, or ticketing system.
- Provide timely and effective support for hardware (laptops, desktops, printers, mobile devices) and software (Windows OS, Microsoft 365, SAP, etc.).
- Troubleshoot and resolve issues related to connectivity, user access, and system performance.
- Maintain an up-to-date inventory of ICT equipment and user assignments.
- Meeting and Conferencing:
- Provide technical support for virtual and hybrid meetings using platforms such as Microsoft Teams, Zoom, and Webex.
- Set up and manage audio-visual equipment for in-person meetings and events.
- Ensure smooth operation of video conferencing systems and provide on-site support during high-level meetings.
Network Administration:
- Maintains local network infrastructure at all UNICEF locations: ranging from hardware installation of network components (including routers, switches, firewalls, bridges, hubs and modems, etc.) to software upgrades and network management tools.
- Conduct routine monitoring of the WAN to ensure its continued availability.
- Enhance network availability and service levels by establishing routine maintenance procedures.
- Plan network changes and growth based on security, utilization and performance data.
ICT Operations and Documentation:
- Assist in the onboarding and offboarding of staff from an ICT perspective.
- Maintain documentation of common issues and solutions in a knowledge base.
- Support ICT training sessions and awareness campaigns for staff.
Qualifications, Skills and Experience:
Eligibility criteria
- Age
- 18 – 80
Required experience
- 3 years
Nationality
- Candidate must be a national or legal resident of the country of assignment.
- Assignment requirements
Relevant experience
- 3 years
Languages
- English, Level: Fluent, Required
- Required education level
- Bachelor’s degree in Information and Communication Technology – Networks Operations – Systems Administration – Customer Service
- Competencies and values
Core Competencies
- Demonstrates Self Awareness and Ethical Awareness
- Works Collaboratively with others
- Builds and Maintains Partnerships
- Innovates and Embraces Change
- Thinks and Acts Strategically
- Drive to achieve impactful results
- Manages ambiguity and complexity
Core Values
- Care
- Respect
- Integrity
- Trust
- Accountability
- Sustainability
Skills and experience
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Telecommunications or a related field.
- At least 3 years of relevant experience in IT support, helpdesk operations, network administration or systems administration.
- Practical experience in providing technical and business customer support is required.
- Knowledge of LAN/WAN connectivity operations, global infrastructure, network and security architecture
- Strong knowledge of Microsoft Windows, Office 365, and conferencing tools.
- Experience with IT ticketing systems and remote support tools.
- Certifications such as CompTIA A+, CCNA, CCENT, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation.
- Good interpersonal and communication skills.
- Ability to work under pressure and in a multicultural environment.
- Area(s) of expertise
- Information technology
- Driving license
- –
How to Apply:
All candidates should apply online at the link below
Deadline: 23rd December 2025
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Level of Education: bachelor degree
Work Hours: 8
Experience in Months: 36