Job Title: Human Resources Officer (E-Commerce)
Organisation: Human Capital Business Solutions
Duty Station: Kampala, Uganda
About Organisation:
Human Capital Business Solutions is a boutique human resources consultancy that specializes in strategic HR consulting, Talent Acquisition & Management and HR Outsourcing services.
Job Summary: The Human Resources Officer (E-Commerce) will be responsible for supporting the full range of human resource functions within the e-commerce business unit, ensuring that the company attracts, develops, and retains talent suited to the fast-paced, tech-driven digital environment. The Human Resources Officer (E-Commerce) will also focus on recruitment, employee relations, performance management, learning and development, and HR administration tailored to e-commerce operations.
Key Duties and Responsibilities:
Talent Acquisition & Onboarding
- Support end-to-end recruitment for e-commerce roles such as digital marketers, logistics officers, customer service agents, and fulfillment staff.
- Develop and post job adverts, screen applicants, and coordinate interviews.
- Facilitate smooth onboarding and orientation of new employees to ensure quick integration into the e-commerce culture and systems.
- Employee Relations & Welfare
- Serve as the first point of contact for employee queries and concerns.
- Promote a positive work environment that supports employee engagement and productivity.
- Manage employee grievances, disciplinary cases, and conflict resolution in line with HR policies.
Performance Management
- Support the implementation of performance appraisal systems specific to e-commerce KPIs (e.g., order processing time, customer satisfaction, digital campaign outcomes).
- Track and report employee performance and assist in identifying training or coaching needs.
- Collaborate with line managers to ensure performance objectives align with business goals.
Learning & Development
- Coordinate training programs focused on digital skills, customer experience, and operational efficiency.
- Identify capability gaps within the e-commerce team and recommend targeted interventions.
- Maintain accurate training records and evaluate the impact of learning initiatives.
HR Administration & Compliance
- Maintain up-to-date employee records (contracts, leave, attendance, etc.) in both physical and digital formats.
- Ensure HR operations comply with labor laws, company policies, and data protection standards.
- Prepare regular HR reports and metrics relevant to the e-commerce business.
Culture & Employee Engagement
- Drive employee engagement initiatives suited for hybrid or remote work environments.
- Promote the company’s values, culture, and employer brand within the e-commerce space.
- Support internal communication to enhance team alignment and morale.
Qualifications, Skills and Experience:
- Bachelor’s Degree in Human Resource Management, Business Administration, Industrial Psychology, or a related field.
- At least 3 years of experience in a Human Resource role, preferably within an e-commerce, retail, or technology-driven organization.
- Experience in HR management processes for diverse teams, including remote or gig workers, is an added advantage.
- Strong understanding of HR principles, labor laws, and best practices.
- Excellent communication, interpersonal, and conflict-resolution skills.
- Proficiency in HR Information Systems (HRIS) and digital collaboration tools.
- Strong attention to detail, integrity, and confidentiality.
- Adaptability to fast-changing digital and operational environments.
Barriers to Success in Role
- Limited understanding of the e-commerce business model.
- Inability to adapt to a fast-paced and constantly changing environment.
How to Apply:
Candidates who meet the criteria outlined above should submit their applications, resume and academic documents in pdf format with “HCBSU-HRO-HUMAN RESOURCES OFFICER” as the Email subject via [email protected]
Deadline: 17th November 2025
NB: Only shortlisted applicants will be contacted. Female Candidates are encouraged to apply.
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 36