Job Title: Debt Collection Officer – 30 Positions
Organisation: Boresha Credit Services
Duty Station: Kampala, Uganda
About Organisation:
Boresha Credit Services provides solutions that span the entire debt lifecycle, Debt collection, Debt recovery and restructuring, receivable outsourcing and related ancillary services.
Job Summary: We are looking for proactive and results-oriented Debt Collection Officers (30) to join our growing team. The successful candidates will play a key role in recovering outstanding debts, maintaining positive client relationships, and supporting the company’s overall financial performance.
Key Duties and Responsibilities:
- Contact clients to follow up on overdue accounts through phone calls, emails, and field visits (where applicable).
- Negotiate repayment plans while maintaining professionalism and empathy.
- Escalate unresolved cases to the Team Leader for further action.
- Maintain accurate records of all collection activities in the system.
- Ensure compliance with company policies, ethical standards, and regulatory guidelines.
- Provide feedback to improve debt recovery strategies.
Qualifications, Skills and Experience:
- Diploma or Bachelor’s degree from a recognized university.
- Experience in debt collection, credit control, or customer support services will be an added advantage.
- Strong communication, negotiation, and interpersonal skills.
- Ability to work under strict deadlines to meet set targets.
- Good computer skills and familiarity with debt management systems will be an advantage
- High level of integrity, Confidentiality, persistence and resilience.
What We Offer
- Competitive salary with performance-based incentives.
- Training and continuous professional development.
- Opportunity to grow within the company.
How to Apply:
Interested candidates should send their CV and cover letter to [email protected] cc [email protected] by 17th November 2025, clearly indicating “Debt Collection officers” in the subject line.
Deadline: 17th November 2025
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Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: no experience required