Job Title: Senior Operations Specialist
Organisation: Bolt
Duty Station: Kampala, Uganda
About Organisation:
Bolt is a European mobility super-app that offers a range of on-demand transportation and delivery services as alternatives to private car ownership. It provides ride-hailing, shared scooters and bikes, and food and grocery delivery services, with the goal of building better cities by reducing car usage.
Job Summary: We’re looking for a sharp, data-driven and execution-oriented Senior Operations Specialist to support and drive key operational pillars in Uganda — Marketplace Performance, Rider Growth, Driver Growth, and Driver Engagement.
This is a high-impact role where you’ll shape city performance through strategic planning, execution, and continuous performance improvement.
You’ll be responsible for managing city-level targets, supporting onboarding and reactivation of drivers, improving marketplace quality (surge, ETA, SC), and helping drive rider and driver loyalty.
This is a hands-on role with a strong balance of analytical depth, commercial instinct, and operational excellence.
hat you can expect
Key Duties and Responsibilities:
- Monitor, report, and act on key metrics such as ETA, Search Coverage, Surge, Utilisation, and Finish Rate
- Own weekly city-level performance reviews and proactively identify areas for improvement
- Drive growth in Scheduled Rides, Bolt Send, and High-Value Categories (e.g. Comfort, XL)
- Manage scout activations, funnel quality, and lead tracking to ensure we meet monthly supply targets
- Lead monthly booster events and regular driver roundtables in Kampala and key towns
- Implement ongoing training and comms to improve driver experience and retention
Qualifications, Skills and Experience:
- 4–7 years of experience in operations, logistics, mobility, or marketplace businesses
- Strong analytical skills with experience using Excel/Sheets and operational dashboards
- Proactive, structured, and comfortable working with ambiguity
- Confident communicator — able to work with field teams, BPOs, and cross-functional stakeholders
- Passion for mobility, rider and driver experience, and solving real-world problems
- Ideally experienced in working in or leading in Uganda or similar markets
- Experience is great, but what we look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
How to Apply:
All candidates should apply online at the link below.
For more of the latest jobs, please visit https://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline
Level of Education: Bachelor Degree
Work Hours: 8
Experience in Months: 48