Experienced Ticketing Agent Jobs – FIG Consult Limited (Tour and Travel Company)

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Job Title:   Ticketing Agent
Organisation: FIG Consult Limited (Tour and Travel Company) 
Duty Station: Kampala, Uganda
Benefits:
850,000 UGX, Health Insurance, etc
About US:
FIG Consult Limited
is a leading Human Resource Consultancy. They are recruiting on behalf of a
valuable client, one of the oldest tour and travel companies with International
accreditation.
Job Summary:  The
Ticketing Agent will be responsible for providing customer service in terms of
ticketing, reservations and other products to generate sales.  The incumbent will be responsible for planning,
selling, arranging travel Itineraries and bookings for our clients. The Travel
Consultant will be tasked with promoting and booking traveling arrangements for
clients, formulating tour or holiday packages with the goal of enhancing client
satisfaction and growth to our client base. He/she will be responsible for the
daily operations of the travel agency including processing ticket requests for
walk-in customers and over the phone.
Key Duties and Responsibilities: 
·        
Carry
out research of various destinations and means of travel regarding prices,
customs, weather conditions, reviews etc.
·        
Making
and confirming bookings using Amadeus Software.
·        
The
incumbent will diagnose the clients’ specifications, needs and wishes and sale
suitable travel packages or services. 
·        
Be a
liaison point between airlines, hotels, care hire services etc. on behalf of
clients
·        
Record
all inquiries and bookings.
·        
Support
clients in finding travel package deals for their needs, included but not
limited to accommodation, transfers and air travel
·        
Ensuring
that a minimum of 50% of all enquires are converted into bookings by quick,
detailed and accurate response enquiries
·        
Organize
travels from beginning to end, through booking tickets and accommodation,
securing rental transportation etc.
·        
The
jobholder will also supply travelers with pertinent information and useful
travel/holiday material (guides, maps, event programs etc)
·        
Collect
deposits and balances (Key account Management)
·        
Use
promotional techniques and prepare promotional materials to sell itinerary tour
packages
·        
Handle
unforeseen problems and complaints and determine eligibility for money returns
·        
Attend
conferences to maintain familiarity with tourism trends
·        
Create
and update electronic records of clients
·        
Secure
new clients and retention through high level of customer service
·        
Provide
alternatives for customer travel
·        
Focus on
Up-selling to increase revenue
·        
Build
and maintain relationships with key persons
·        
Keep
financial statements and documents
·        
Attain
revenue and profit targets
·        
Inform
clearly all customers of terms, conditions and cancellation policy for each
booking
·        
Manage
all customer complaints with diplomacy and refer to manager whenever necessary
·        
The
incumbent will book hotels, visas and flights linked to the current booking and
ensure all other services are confirmed and meet client’s expectations
·        
Prepare
and submit weekly, monthly reports as required

Qualifications, Skills and Experience: 
  • The ideal candidate for the Ticketing
    Agent job placement must hold a Diploma in Ticketing (IATA/UFTAA) basic
    airline fares.
  • Advanced certificate of Education (‘A’
    Level).
  • At least three to five years of
    experience in an IATA-accredited agency
  • Excellent knowledge of traveling
    software Amadeus (Mandatory)
  • Well versed in various areas of travel
    (domestic/international, business/holidays, group/individual etc)
  • Commercially aware
  • Excellent knowledge of airline products
    and ticketing processes.
  • Certificate in marketing and sales will
    be of added advantage.
  • Proven working experience as a travel
    and tours consultant
  • Pleasant and approachable personality
    with excellent communication skills.
  • Customer focused and able to work within
    a team.
  • Self- confident and well groomed.
  • Organized with high level of ethics and
    integrity.
How to Apply:
All suitably
qualified and interested candidates are encouraged to send their cover letters
(include salary expectation) and updated CVs via email to
ugandanjobline@gmail.com with the subject line quoted as “Ticketing Agent.”
Deadline: 20th December 2018 by 5.00pm
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latest jobs, please visit https://www.theugandanjobline.com or
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