Job Title: Call Center Advisor (No Experience Jobs)
Organisation: Exquisite Solution
Job Location: Kampala, Uganda
About Organisation:
Exquisite Solution Limited is a leading Business Process Outsourcing Company offering a wide scope of professional services. Established in 2006 with offices in England and across the region, we offer Human Resources Consulting and Payroll Management Services, Admin Support Services, Executive Search, Corporate and Personal Development Training, HR Compliance Audits, among others. We place top notch candidates into permanent, contract, and interim positions. They would like to recruit for a valuable client.
Job Summary: Exquisite Solution Limited, a leading HR recruitment and management company is seeking enthusiastic and customer-focused Call Center Advisor to join our dynamic team at a leading telecom company. As a Call Center Advisor, you will be the first point of contact for our valued customers, providing timely and effective support across a range of telecom products and services.
Key Duties and Responsibilities:
- Handle incoming customer calls professionally, efficiently, and courteously.
- Provide accurate information on company products, services, promotions, and technical troubleshooting.
- Resolve customer complaints and escalate complex issues to the appropriate departments.
- Log all customer interactions in the CRM system accurately and thoroughly.
- Maintain high levels of customer satisfaction through excellent delivery service.
- Meet individual and team performance targets, including call quality, resolution time, and customer satisfaction scores.
Qualifications, Skills and Experience:
- Bachelor’s degree in any Field from a recognized university is required.
- Fluency in at least one of the following language combinations:
- Luo, Swahili, and Luganda
- Ateso, Swahili, and Luganda
- Runyakole, Rutooro, and Luganda
- Lugbara, Swahili, and Luganda
- Strong verbal and written communication skills.
- Demonstrated active listening abilities and a genuine passion for helping others.
- Proven ability to multitask, set priorities, and manage time efficiently.
- Computer literacy; experience with CRM systems is an added advantage.
- Luo, Swahili, and Luganda
- Ateso, Swahili, and Luganda
- Runyakole, Rutooro, and Luganda
- Lugbara, Swahili, and Luganda
How to Apply:
If you are a proactive, passionate, and self-driven individual with a strong commitment to excellence, please submit your cover letter, CV, and academic documents as a single PDF, with the position you are applying for in the subject line, to [email protected]
Deadline: 30th June 2025.
Note: Only shortlisted candidates will be contacted. If you have not been contacted within two weeks after the application deadline, please consider your application unsuccessful.
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