The Ugandan Jobline

• Identify business/reporting requirements for RSCE performance
  monitoring, including documenting and proposing new as well as changes to
  existing – Key Performance Indicators (KPIs);
• Liaise with technical teams (including information and
  communications technology / ICT colleagues outside the RSCE) to develop
  automated reports generated from relevant systems (FSS, iNEED, Umoja,
  etc);
• Ensure timely completion and publication of the RSCE monthly report,
  liaising with service line managers and the Chief RSCE to incorporate
  feedback and analysis from line operations;
• Provide feedback to line and senior management on monitoring and
  reporting problems and propose solutions in as much detail as necessary to
  deepen others’ awareness, understanding, and commitment to changes
  proposed;
• Coordinate periodic surveys with internal and external stakeholders;
  review, analyze and report on key findings; and prepare / present
  recommendations for improvement.

• Develop the related methodologies, and where required tools, for
  calculating the performance of the RSCE services in order to enable
  accurate reporting;
• Collaborate with counterparts in UNHQ in order to define business
  intelligence solutions;
• Serve as focal point for system change requests that will improve
  efficiency and productivity with the RSCE Service Lines;
• Design and manage the Business Intelligence tools and applications
  environment
• Investigate Business Intelligence query objects for end users and
  troubleshoots Business Intelligence problems;
• Educate and facilitate an understanding and commitment to business
  Intelligence processes and procedures, across RSCE, to ensure information
  is recognized and utilized as assets.
• Create new reports and report templates and modify existing report
  parameters.

• Support business process re-engineering both from a process and an
  information technology approach;
• Identify opportunities for improvements in efficiency and informs
  the management on any streamlining opportunities accordingly through
  monthly reporting;
• Oversee the project of re-engineering the RSCE service lines in
  alignment with changes in policies, information technology systems and
  other changes introduced to improve efficiency and service quality;
• Ensure timely completion of all milestones and deliverables an
  provide regular status updates to senior management on progress achieved,
  activities planned and issues / challenges encountered;
• Identify improvement opportunities and facilitate implementation of
  changes in service lines in collaboration with line management and staff
  members;
• Develop and maintain process documentation (including work
  instructions, SOPs, and other job aids) to facilitate awareness,
  understanding and consistent implementation of procedures within n service
  lines
• Monitor, analyze and report on the impact of changes introduced and
  results achieved;
• Identify and translate business requirements into system solutions
  in collaboration with key stakeholders;
• Contribute to the design of reporting interfaces and to information
  management policies and procedures to ensure effective data governance;
• Contribute to data dictionary to ensure end users have a consistent
  and through understanding of data related information;
• Consult and provide advice to internal stakeholders regarding
  reporting frameworks and data requirements, to ensure reporting mechanisms
  and specifications meet business requirements;

• The ideal candidate for the United Nations Regional Service Centre
  at Entebbe (RSCE) Management and Programme Analyst job placement should
  hold an advanced university degree (Master’s degree or equivalent) in
  business administration, management, economics or a related field. A
  first-level university degree in combination with qualifying experience
  may be accepted in lieu of the advanced university degree.
• At least seven (7) years of progressively responsible experience in
  project or programme management, administration or related area is
  required. Experience in project management and specific to PRINCE2
  methodology in monitoring and reporting is required.
• Languages: Fluency
  in English, (both oral and written) is required. Knowledge of French is
  desirable.

• Professionalism: Ability
  to apply well-developed conceptual ad analytical skills to solve complex
  issues in a diverse and expanding organization; demonstrates exploration
  and implementation of new ways of thinking, to support knowledge
  management, business intelligence and organizational functioning;
  demonstrates ability to act professionally at all times and adopt a
  flexible work approach, particularly within a changing environment, to
  ensure objectives are met and work is progressed even in difficult
  circumstances; utilize effective negotiation, influencing and
  communication skills to provide well-informed advice to a range of
  internal stakeholders regarding reporting frameworks and data
  requirements, taking steps to ensure that it is properly understood and
  appropriately exploited; Shows pride in work and in achievements;
  demonstrates professional competence and mastery of subject matter; is
  conscientious and efficient in meeting commitments, observing deadlines
  and achieving results; is motivated by professional rather than personal
  concerns; shows persistence when faced with difficult problems or
  challenges; remains calm in stressful situations. Takes responsibility for
  incorporating gender perspectives and ensuring the equal participation of
  women and men in all areas of work.
• Communication: Speaks
  and writes clearly and effectively; listens to others, correctly
  interprets messages from others and responds appropriately; asks questions
  to clarify, and exhibits interest in having two-way communication; tailors
  language, tone, style and format to match audience; demonstrates openness
  in sharing information and keeping people informed.
• Client Orientation:
  Considers all those to whom services are provided to be “clients” and
  seeks to see things from clients’ point of view; establishes and maintains
  productive partnerships with clients by gaining their trust and respect;
  identifies clients’ needs and matches them to appropriate solutions;
  monitors ongoing developments inside and outside the clients’ environment
  to keep informed and anticipate problems; keeps clients informed of
  progress or setbacks in projects; meets timeline for delivery of products
  or services to client.

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