The Ugandan Jobline

 

Job Title:    IT Support Assistant

Organisation: Population
Services International (PSI)

Duty Station: 
Kampala, Uganda

Reports to: IT
Systems Administrator

 

About US:

With over 50 years of
experience, working in over 50 countries, Population Services International
(PSI) is the world’s leading non-profit social marketing organization. PSI is
reimagining healthcare, by putting the consumer at the center, and wherever
possible – bringing care to the front door. We are working to fix market
failures, shape future health markets and shift policy and funding to better
support consumer empowered healthcare.

 

Job Summary:  We are looking for a suitable candidate to
take on the Temporary role of IT Support Assistant. This position will maintain
and assure the Sexual and Reproductive Health services quality standards within
the PSIU franchise, partners and public health facilities and ensure compliance
with the PSI Quality Assurance Plan.

 

Key Duties and Responsibilities:  

Ensure Safe
Business Systems Operations

·       
Support
in management of the PSIU locations’ ICT infrastructure including LANs and
WANs, Wi-Fi, networks, computers, laptops and servers across the organization.

·       
Ensure
strict implementation and roll out of the approved ICT Policies and Guidelines.

·       
Ensure
the strict design, implementation and roll out of the approved ICT minimum
standards for hardware and software.

·       
Implement
recommended IT Security guidelines to ensure the systems, servers and users’
data are protected from threats.

·       
Implement
disaster recovery and business continuity measures to ensure smooth operations
of PSIU and eliminate downtime.

·       
Execute
technical measures of content filtering, to ensure the proper use of the
business internet connection and the protection of PSIU’s operations from
internet and cyber threats.

·       
Ensure
all systems, software and hardware operated in PSIU are officially licensed and
have the latest security patches, updates and firmware.

·       
Provide
onsite and remote support for the user’s daily technical issues and provide
timely and effective solutions.

·       
Maintain
an up-to date ICT documentation of all ICT services in place, infrastructure,
hardware, network, licenses, access credentials and any ICT related service or
contracts.

·       
Conduct
quarterly stock taking and inventory of the ICT assets.

·       
Manage
and update malware protection software and other processes.

·       
Respond
immediately to usability concerns.

·       
Upgrade
systems and processes as required for enhanced functionality and security issue
resolution.

·       
Contribute
to and maintain system standards.

Provide System
Administration Support

·       
Set-up
and maintain user accounts, organization units & groups.

·       
Setup
and maintain Email accounts, groups and distribution lists in Office365.

·       
Setup
and maintain SharePoint sites, libraries and lists in SharePoint Online on
Office365.

·       
Train
end users on the use of business systems, including data capture features,
processes, development of training curricula and job aids, and system
administration tasks.

·       
Provide
help-desk support by responding to and resolving support tickets within the
required timelines.

·       
Provide
technical support for both hardware and software issues our users encounter.

·       
Manage
the configuration and operation of client-based computer operating systems.

·       
Manage
Business systems installation and configuration procedures.

·       
Install
and test computer-related equipment.

 

Qualifications, Skills and Experience:

·       
The
ideal candidate must hold an undergraduate degree in Computer Science,
Information Technology, Informatics, Data analytics or a related field.

·       
Network
certification (CISCO preferably) or Microsoft Infrastructure/Cloud
Certification is an added advantage.

·       
Comptia
Linux+ or LPIC 1 is an added advantage.

·       
At least
three years of experience working in a related position.

·       
Experience
working with an open source helpdesk support system.

·       
Experience
with one or more general purpose programming languages/Scripting language
including but not limited to, Python, Bash, R, Java, PHP, C#.

·       
Experience
working with Hyper V and other Virtualization Environments (VMware, Microsoft
HyperV etc.)

·       
Experience
working with Network security infrastructure such as Fortinet, Sophos and USG.

·       
Experience
building workflows with Microsoft PowerApps, Power Automate and Dynamics 365.

·       
Experience
with using Business Intelligence solutions especially Power BI.

·       
Experience
working with Office365 with specific skills in SharePoint and OneDrive.

 

Desired

·       
Excellent
training and presentation skills.

·       
A
creative, innovative and strategic thinker.

·       
Strong
analytical skills & structured approach to work.

·       
Teamwork
and Ability to work with remote teams to provide support over email, phone and
remote Logon.

·       
Ability
to build capacity on IT technology while taking into account the specific needs
of the user, helping them solve their business problems through meaningful
engagement with outside vendors and business systems.

 

How to Apply:

All suitably
qualified and interested candidates should email their cover letter addressed
to the Human Resources and Administration Manager, PSIU, and an updated CV ONLY
to apply@psiug.org indicating the Job title in the subject of the email.

 

Please state your
salary expectation in the cover letter as a key requirement.

 

Deadline:  2^nd
February 2021.

 

NB: Applications
received will be reviewed on a rolling basis, so we encourage you to submit
your application as soon as possible. Only shortlisted candidates will be contacted.
Please note PSI Uganda does not solicit for funds during any recruitment
process.

 

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