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Job Title:  Relationship Manager Acquiring & Card Business

Organisation: I&M Bank Uganda

Duty Station: Kampala, Uganda

Reports to: Manager E-Banking

About Organisation:

I&M Bank is a leading banking and insurance group in Eastern Africa with a presence in Kenya, Mauritius, Rwanda, Tanzania and Uganda. I&M Bank Uganda is a commercial bank headquartered at Kampala Road plot 6/6A with a growing regional presence.  The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers.

Job Summary:   The Relationship Manager – Acquiring & Card Business is responsible for driving the bank’s card acquiring and issuing business. The role focuses on growing the merchant network, enhancing card transaction volumes, and developing strategic partnerships to expand the bank’s footprint in the digital payment’s ecosystem. The incumbent will work closely with internal teams and external stakeholders to deliver seamless payment solutions and maximize revenue generation.

Key Duties and Responsibilities:

Merchant Acquiring & Business Growth

• Develop and implement strategies to grow the merchant acquiring portfolio
• Identify and onboard new merchants, ensuring proper setup and training on POS terminals, e-commerce solutions.
• Maage and deepen relationships with existing merchants to increase transaction volumes.
• Monitor merchant activity and ensure effective risk management.
• Drive revenue growth through strategic partnerships and new digital payment solutions.
• Monitor market trends and competitor activity to enhance the bank’s acquiring solutions.
• Ensure timely commission payments to and from agents.
• Recruit and supervise agents, ensuring compliance with SLAs.
• Provide operational support to enhance agent performance and activity
• Lead and direct sales teams to drive uptake and utilization of school fee payment solutions

Card Business Development (Debit, Prepaid, Credit Cards)

• Drive the bank’s card issuance and usage, including debit, credit, and prepaid cards.
• Differentiate card products to maximize value from international and proprietary schemes.
• Work closely with product development teams to enhance card features and benefits.
• Oversee end-to-end card lifecycle, including issuing, acquiring, settlement, and chargebacks.
• Ensure continuous innovation, including contactless payments and virtual cards.
• Collaborate with IT, Card Operations, and Security to safeguard card transactions.
• Drive campaigns and promotional activities to boost card adoption and usage.
• Identify opportunities to expand digital and contactless payment solutions.

Client Relationship Management

• Serve as the primary point of contact for key merchants and corporate clients.
• Conduct regular engagements with clients to address service issues, negotiate pricing, and identify cross-sell opportunities.
• Ensure compliance with service level agreements (SLAs) and resolve disputes efficiently.

Strategic Partnerships & Stakeholder Engagement

• Implement coaching and training programs for sales and branch colleagues.
• Manage partnerships with external vendors, schemes, and fintech partners.
• Lead P&L management for all acquiring-related partnerships.
• Engage with payment processors, fintech partners, and card schemes (Visa, Mastercard, UnionPay) to improve service offerings.
• Work with marketing teams to promote card and payment solutions to customers.

Risk & Compliance Management

• Ensure adherence to legal, regulatory, and industry standards (e.g., PCI DSS).
• Ensure all merchant onboarding and transactions comply with regulatory and bank policies.
• Monitor fraud trends and implement security measures to mitigate risks.
• Collaborate with internal risk, compliance, and IT teams to enhance transaction security.
• Conduct risk assessments and implement mitigation controls.
• Ensure governance, compliance, and risk controls are followed across all operations.
• Implement and review new regulatory requirements in a timely manner

Qualifications, Skills and Experience:

• Bachelor’s degree in finance, Business, Accounting, Commerce Statistics, Marketing, or a related field
• A post graduate degree in IT or a professional qualification will be an added advantage.

Work Experience

• At least 3-5 years of experience in merchant acquiring, card business, or digital payments in the banking sector.
• Strong knowledge of payment processing, POS systems, e-commerce, and card networks.
• Experience in sales, relationship management, or business development in financial services

Key Required Competencies & Skills

• Ability to analyse market trends and drive innovative payment solutions
• Strong understanding of banking regulations and risk management in card payments
• Business growth and development skills.
• Strong negotiation skills.
• Excellent communication and interpersonal skills.
• Ability to work cross-functionally with IT, operations, and external partners.
• Sales and Marketing skills

How to Apply:

All suitably qualified and interested applicants should apply online at the link below.

Click Here

Deadline: 10th March 2025 by 5pm

Note: Only shortlisted candidates will be contacted

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