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Job Title:  Regional Manager  

Organisation: Pride Microfinance Limited (MDI)

Duty Station: Kampala, Uganda

About Organisation:

Pride Microfinance Limited (MDI) is a Microfinance Deposit- taking Institution regulated and supervised by Institution of Uganda (BoU) under the MDI Act, 2003 and MDI Regulations, 2004. Pride’s purpose is transforming lives responsibly. Pride offers innovative financial solutions to largely people at the base of the economic pyramid and serves its customers through 43 networked branches and 5 contact offices.

Job Summary:   The Regional Manager reports to Manager Distribution and is responsible for Leveraging and optimising people resources, multi channels, business, and risk controls in line with market potential to maximize business growth, retention and profitability targets for the region.

Key Duties and Responsibilities:   Specific responsibilities for job position include;

• Drive service excellence in the region by planning, continuous monitoring, enforcement of SLAs, service standards and service initiatives with the bank
• Coordinate, monitor and evaluate the implementation of branch work plan /activities in line with regional work plan and support teams to attain branch targets and objectives.
• Keep abreast of local market dynamics, identify changes, risks and opportunities.
• Develop business and marketing strategies for the region to enable achievement of revenue, profitability, operating budget and customer satisfaction targets at both branch and individual levels.
• Define the work plan for the region in line with the defined business Strategy.
• Propose improvements to systems and process/information flows.
• Manage operational issues in the Region and ensure provision of necessary resources for effective operational performance in line with the budget and business plan.
• Drive and manage the delivery of multi channels sales and service strategy across the region to attract, grow and retain quality and efficiency.
• Provide oversight over implementation of bank risk management programs across all branches within the region.
• Identify and assess the risks faced by the Branch within the region and maintain an effective system of controls to minimize exposure.
• Manage and monitor compliance with procedures, bank policies and guidelines throughout the assigned region (by undertaking periodic reviews of credit requests, KYC, ATM cash counts, etc.)
• Relationship management with clients and potential clients to enhance acquisition, retention, and growth.
• Drive and maintain high standard of customer service and satisfaction while ensuring that queries and/or complaints are handled promptly with due care.
• Provide supervisory leadership to the department and lead in the implementation of the performance management and Human Resources practices of the Bank
• Financial Responsibility
• Responsible for the delivery of annual Regional and branch budgets

Qualifications, Skills and Experience:

• Bachelor’s degree in business administration, Commerce or other related fields

Skills & Experience

• 6 years’ experience in a Banking Business Growth role with 2 years as a Branch Manager
• Must be result driven, critical thinking, analytical, attention to detail and problem-solving skills with ability to think logically.
• The successful candidate will be someone who can demonstrate the ability to coordinate multiple priorities, successfully resolve complex matters, easily understand processes/workflows, identify risks, and effectively tailor their communication (written/verbal) to their audience in a clear and concise manner.
• Should have a good understanding of Branch Banking systems, process and business.
• Excellent networking skills, with the ability to build rapport and consultatively engage with employees, managers etc.
• Ability to think out of the box and drive change and innovation.

Business Behaviours

• The ability to communicate clearly both verbally and in written form.
• Takes clear accountability and focuses on delivery of broader corporate goals.
• Ability to take decisions and progress towards goals in conditions of uncertainty.
• Ability to demonstrate positive image and role model the Banks values.
• Must be a person of impeccable integrity.
• For internal staff to qualify for the above positions, they should have met expectations in the recently concluded performance evaluations.

How to Apply:

If you believe you have the necessary skills and experience and desire to make a difference, then apply immediately and send a detailed CV, interested candidates should forward their applications to the HEAD PEOPLE & CULTURE via Email to: recruitment@pridemicrofinance.co.ug

Deadline: 11th March 2025

NB: Only shortlisted candidates will be contacted

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