Consultancy Title: Individual Consultant for the SDG Oriented Public Investment…
Business Development Manager – Agency UIC Careers – UAP Old Mutual Uganda
Job Title: Business Development Manager – Agency UIC
Organisation: UAP Old Mutual Uganda
Duty Station: Kampala, Uganda
About Organisation:
UAP Old Mutual Uganda is owned by UAP Old Mutual Group, a subsidiary of Old Mutual Limited (OML). The Group employs 27 000 people, operates in 14 countries and is listed on five stock exchanges.
Job Summary:
The position is responsible for onboarding agents and independent partners that generate profitable business aligned to the company’s vision and mission. They oversee and set sales targets for agents, monitor performance, and ensure they maintain effective and strong business relationships in line with the company’s operating manuals.
To execute the company’s distribution strategy to achieve profitable growth and market leadership.
Develop and ensure exceptional customer experience for the brokers, facultative partners, clients according to company objectives and Customer charter.
Support and promote company marketing activities, focusing on professional sales initiatives, execution and satisfaction.
Develop a robust business pipeline for business sales reporting and business growth from agents.
Develop a comprehensive agent training and development plan aligned with the company’s general insurance product appetite and professional sales skills needs
Support the agents and independent business partners to grow profitable business with sales strategies and a customer-centric approach in collaboration with support functions like underwriting, claims, medical and finance, as well as the other business Units thus life and financial services to promote the Integrated Financial services agenda.
Effectively create new client / agent relationships whilst ensuring retention of existing ones at high standards of customer service and experience.
Analyze and disseminate market information to relevant stakeholders to better understand and meet customer needs or preferences across the market.
Support marketing and promotional campaigns to not only achieve business goals but also enhance the overall customer experience in the agency fraternity.
Identify and develop opportunities for introducing new products and services based on customer feedback and market trends, ensuring relevance and value.
Develop annual key performance metrics with a strong emphasis on brand, customer satisfaction and loyalty to enhance a strong business environment.
Financial Measures: Departmental targets (Quarterly and annually set targets).
People Impact: Direct and indirect reports.
Relationships: Internal and external stakeholders thus staff, regulators, clients,
agents, reinsurance partners, insurance players, service providers, and suppliers.
Key Duties and Responsibilities:
Administration
- Produce, update, and provide best practice support on complex Microsoft documents, databases, and other departmental systems, advising colleagues as needed and using expertise to help improve processes.
Correspondence
- Prepare tailored letters, emails, and more complex reports and agendas and minutes of meetings for approval by a board-level executive.
Data Collection and Analysis
- Collate and analyze data using preset tools, methods, and formats. Involves working independently.
Insights and Reporting
- Contribute to the preparation of various data and analytics reports.
Document Preparation
- Organize and prepare complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for special reports.
Business Meetings/Events Arrangement
- Arrange venues, equipment, catering, accommodations, and travel for participants arriving from various locations to ensure the smooth running of medium-scale events.
Work Scheduling and Allocation
- Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
Operational Compliance
- Identify, within the team, instances of noncompliance with the organization’s policies and procedures and/or relevant regulatory codes and codes of conduct, reporting these instances and escalating issues as appropriate.
Procurement
- Achieve specific procurement goals or provide support to others while following established procurement systems and protocols.
Budgeting
- Track budgets and report variances to more senior colleagues.
Personal Capability Building
- Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
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Qualifications, Skills and Experience:
- Qualifications: University degree, Certified Insurance qualification, sales and marketing qualification.
- A postgraduate and CIM qualifications is an added advantage.
Experience:
- Marketing Experience: A background in sales/ marketing is essential, preferably with a minimum of 2 years of experience in utilizing various marketing channels and techniques to reach target audiences effectively is crucial.
- Distribution Experience: Experience in corporate sales management or related fields is valuable. Experience in optimizing distribution networks to enhance efficiency and customer satisfaction is beneficial.
- Sales Experience: Excellent sales experience, especially in the insurance industry or a related field with a minimum of 3 years is desirable. This includes a track record of achieving sales targets, managing sales teams, and implementing effective sales strategies.
- Customer Relationship Management: Experience in managing customer relationships and understanding agent/ customer needs is important. This includes experience in developing and implementing customer-centric initiatives to enhance business growth, customer satisfaction and loyalty.
- Team Leadership: Experience in leading and managing teams is crucial for this role. This includes experience in recruiting, training, and motivating team members and agents to achieve business objectives.
- Performs routine administrative duties such as drafting correspondences, scheduling appointments, organising and maintaining data, as well as assisting internal and external stakeholders
Skills
- Accounting, Accounting, Action Planning, Analytical Thinking, Anti Money Laundering Training, Budgeting, Budget Management, Business, Business Development, Business Growth, Business Promotions, Business Sales, Calendar Coordination, Coaching, Computer Literacy, Customer Centricity, Customer Due Diligence (CDD), Customer Experience (CX), Customer Feedback, Customer Relationship Management (CRM), Customer Satisfaction, Customer Service, Data Analysis, Database Reporting, Data Compilation {+ 26 more}
Competencies
- Decision Quality
- Directs Work
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Plans and Aligns
- Tech Savvy
Education
- Bachelors Degree (B): Sales: Banking Services (Required)
How to Apply:
All candidates should apply online at the link below.
Deadline: 30th January 2025
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