The Ugandan Jobline

Job Title:  Back Office Supervisor

Organisation: Pride Microfinance Limited (MDI)

Duty Station: Kampala, Uganda

About Organisation:

Pride Microfinance Limited (MDI) is a Microfinance Deposit- taking Institution regulated and supervised by Institution of Uganda (BoU) under the MDI Act, 2003 and MDI Regulations, 2004. Pride’s purpose is transforming lives responsibly. Pride offers innovative financial solutions to largely people at the base of the economic pyramid and serves its customers through 43 networked branches and 5 contact offices.

Job Summary:   The Back Office Supervisor will be responsible for the day-to-day supervision of the back-office transactions such as reconciliations, clearing & data functions to ensure effective execution and delivery of customer service and ensuring regulatory compliance & support, enhancing adherence to operational internal controls by branch teams. He/she will also be responsible for ensuring that there are no any regulatory penalties relating to settlements and reconciliation operations. He / she will directly report to the Manager Back Office and will be based at Head Office.

Key Duties and Responsibilities:

• Oversee the daily back-office operations of the bank and ensure compliance with policies and procedures.
• Manage the reconciliation of bank GLs and Nostro accounts on a regular basis.
• Implement back-office bank control system/procedures in Cheque clearing, EFTs, RTGS and other local transfers in line with bank policies and BOU clearing house rules and regulations.
• Escalate significant funding discrepancies or missing settlement payments to the Settlement Operations management team for research and resolution.
• Resolve exception items resulting from processing or rejections by the E-Schemes.
• Reconcile and ensure that suspense items do not exceed the established timeline designate for each type of exception.
• Performs UAT for various system enhancements, modifications and introductions
• Ensures compliance with internal controls and standards for team supervised and branch teams.
• Improving operational management systems, processes and best practices; Helping the organization’s processes remain legally compliant.
• Enhance operational systems to support the organization; train and supervise staff to Ensure high-quality production of all.
• Participate in Developing and implementing operational policies and procedures for efficient operations. · Enhance systems, processes, and best practices.
• Coordinate with other departments for improved turnaround time in service delivery.

Qualifications, Skills and Experience:

• Bachelor’s degree in any Discipline.
• Should have knowledge and understanding of banking operations, in-depth understanding of clearing and local transfers, versatile with current local regulations on International Operations.
• Should have good knowledge of local payment systems.
• At least four years of banking experience with at least 2 years in back-office operations.

How to Apply:

If you believe you have the necessary skills and experience and desire to make a difference, then apply immediately and send a detailed CV, interested candidates should forward their applications to the HEAD PEOPLE & CULTURE via Email to: recruitment@pridemicrofinance.co.ug

Deadline: 22nd January 2025

NB: Only shortlisted candidates will be contacted

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