The Ugandan Jobline

• Actively participates in planning and conducting department and
  company-wide trainings as may be required by the business.
• Works with management, Team leaders, QAs and CCRS to develop
  Training Needs Analyses and Training processes so as to align to changes
  in policies, procedures, regulations, business initiatives and
  technologies
• Determines instructional methods such as individual training, group
  instruction, lectures, demonstrations, conferences, meetings and
  workshops.
• Selects or develops teaching aids such as training handbooks,
  demonstration models, customer interaction scripts, multimedia visual
  aids, tutorials, and reference workshops. The Trainer may also work to
  improve the existing Training materials
• Conducts refresher training sessions covering areas identified in
  the TNAs such as on-the-job training, use systems, interpersonal skills,
  quality & process issues, and product knowledge and to carry out
  Training evaluation of all completed Trainings / workshops
• In charge on New Hire Induction training and oversees on the Job
  training and Probation performance monitoring and tracking for New hires.
• Reports on progress of employees under guidance during training
  periods, maintains training records and evaluates the effectiveness of
  trainings conducted.
• In charge of uniform and consistent communication of business
  information across customer care teams and participates in the effective
  translation of company-wide materials and product manuals

• The ideal candidate for the M-KOPA Solar Customer Care Trainer job
  must hold a Degree in a relevant field from a recognized Institution
• Professional instructional skills
• Effective communicator and presenter
• Effective course design and development skills
• Influencer
• Customer centric
• Fluent in at least English & Luganda / or a major language found
  within any of the Sales Regions
• Able to work well under pressure and under minimum supervision
• A fast learner who is able to work with tight timelines
• Proficient with Microsoft Office
• A team player with high levels of flexibility
• Good planning and organization capability
• Learning and Research orientation

• 80% time spent on Customer Service Training
• 20% companywide training
• Mostly office based. Minimal travel required.

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