The Ugandan Jobline

• Actively participate in specific product
  campaigns by ensuring that the products are explained to customers.
• Agree, meet and exceed targets for
  specific sales campaigns.
• Maintain own sales performance
  statistics for management information usage.
• Own and manage personal product &
  channel sales targets to contribute towards the outlet sales objectives.
• Refer to the appropriate area of
  delivery for specialist product help or advice (e.g. Schemes or Home
  Loans) when uncertain about the product delivery or application process.
  Respond directly to the customer.
• Build and strengthen effective
  relationships with branch staff to ensure that non-sales staff refer
  customers to the Personal Banker when they identify a particular product
  or service need.
• In integrated branches, build effective
  relationships with Customer Advisors to ensure that they refer standard
  customers who become eligible for Prestige products and services.
• Responsible for complete account opening
  documentation together with customers and submit to the Branch Manager for
  review before submitting to operations for processing.
• Call customers when their accounts have
  been opened, generate welcome pack letters and send to customers.

• Ensure accuracy of each new account
  application, loan document, Barclaycard application and bank account
  mandate change. Personal Bankers are held personally accountable for
  accuracy and quality of these and supporting documents that they complete
  and submit.
• Achieve operational rigour excellence in
  all aspects of procedures and processes personally undertaken to ensure
  green audit.
• Follow the Retail end to end account
  opening ensuring new accounts are authorized and KYC compliant. Escalate
  any items that exceed the agreed service level time lines or where there
  are unresolved KYC requirements, to the Branch Manager.
• Comply with all general Barclays
  operational risk & rigour requirements e.g. KYC and anti-money
  laundering regulations.
• Occasionally, support the Branch Manager
  to open and close cashier tills at the beginning and end of each day.
• Carry out snap checks as allocated by
  the Branch Manager.

• Own customer queries and complaints
  around account opening, loans and card applications and resolve in a
  timely manner. Escalate any unresolved queries, or queries not resolved in
  a short period of time to the Prestige Branch Manager.
• Build and strengthen working
  relationships with internal service providers (Operations and KYC
  Helpdesk) to ensure a quick turnaround time of escalated queries and
  complaints.
• Guide customers to the appropriate
  delivery channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
• Guide customers as soon as cheque books,
  cards and other account items are ready for collection. Follow up with
  customers that have not collected the items within a reasonable time.
• Guide customers as soon as new loans are
  approved and encourage draw-downs on the new loans.
• When the branch is busy walk the queues-
  resolve quick inquires and direct customers to the correct counters.
• Restocks merchandising materials
  (pamphlets, forms) in the Prestige Branch and advise the Branch Manager if
  supplies are running low.

• Work in liaison with the Branch
  Manager/BOM, open and close Cashier tills at the beginning and end of each
  day.
• Authorise cashier transactions above
  their teller limits when called upon.
• Serve as the cash custodian for the
  Branch. This involves checking cashier cash levels throughout the day,
  restocking cashiers or repatriating excess funds, and reordering cash from
  the external provider based on daily limits as set out.

• Identify and participant in community
  initiatives to support as part of Barclays community initiatives (such as
  Make a Difference Day, Local community initiative, Financial Literacy)
• Significantly contribute ideas to
  support the community initiatives agenda in the branch.

• The ideal candidate for the Barclays
  Bank Prestige Banker Jobs should hold a Good University degree or diploma
  or relevant experience in a front-line banking sales/marketing/service
  environment
• Competitor product sales experience is
  an added advantage
• The applicant should have comprehensive
  knowledge of the Bank’s products, services and policies including standard
  tariffs.
• Broad knowledge and understanding of
  overall Retail goals & objectives, including the branch’s objectives
  growth of sales, cost control and income contribution
• Broad knowledge and understanding of the
  sales process
• Detailed knowledge of the procedural
  manuals
• Detailed knowledge of the bank’s
  internal departments, systems & procedures as well as risk &
  rigour requirements
• Detailed working knowledge and
  understanding of relevant legislation e.g. KYC, Anti-Money laundering,
  banking code, service standards, health & safety standards etc
• Excellent planning and organization
  skills
• Excellent communication skills, both
  verbal and written
• Good questioning skills
• Good PC skills
• Good numeracy & analytical skills
• Good selling/influencing skills
• Good presentation skills
• Good influencing & negotiation
  skills training
• Prior credit training
• Good networking skills
• Good listening skills

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