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Job Title:  IT Infrastructure Officer

Organisation: BRAC Uganda Bank Ltd

Duty Station:  Kampala, Uganda

About the Company:

BRAC Uganda Bank Ltd launched on 25 April 2019 and attained its current status as a Tier II Credit institution following a successful background as the leading Microfinances services provider in Uganda. The bank operates 32 regulated branches and 131 satellite offices covering 84 districts in Uganda targeting Micro, Small. and Medium Entrepreneurs. BRAC Uganda Bank Ltd promotes financial inclusion by extending financial services to unserved and underserved populations especially women and youth as well as people living in poverty in rural areas. The Bank is operationally and financially self-sustaining with over 231,000 active customers and a loan book in excess of Ushs.175 billion.

Job Summary:   To configure, deploy, maintain and monitor network equipment such as routers, switches, firewalls, leased lines, VolP systems, VPNs and other infrastructural components to ensure optimal performance.

Key Duties and Responsibilities:

• Configure, monitor, and maintain network devices such as routers, switches, firewalls, and VPNs to ensure optimal performance.
• Respond to network issues and outages promptly, with a focus on meeting SLA targets for response and resolution times.
• Ensure the bank’s networking components (e.g., switches, routers, firewalls) are operational and optimized for performance, security, and redundancy.
• Enforce network security protocols, including firewalls, intrusion detection systems, and VPNs, to safeguard sensitive data and prevent unauthorized access.
• Maintain accurate documentation of network topology, configurations, changes, procedures and policies to ensure effective management and compliance.
• Utilize network monitoring tools to analyze traffic patterns, identify bottlenecks, and recommend improvements to enhance network performance.
• Ensure BRAC Data Centre Network policies and procedures are adhered to.
• Evaluate technical requirements and proposals for supply, implementation and development of networks equipment and services.
• Ensure that project deliverables are met and executed according to projects scope by liaising effectively with project managers and other stakeholders.
• Manage and review network-related SLAs to ensure all network services are delivered within agreed-upon performance parameters, including uptime and response times.
• Perform root cause analysis on network incidents and take corrective actions to prevent recurrence, ensuring continuous improvement.
• Collaborate with internal teams (e.g., IT support, security) and other departments to support system integration and ensure cohesive service delivery and adherence to SLA commitments.
• Prepare weekly, monthly reports for senior Management highlighting network uptime, performance, service level breaches and outlining corrective actions.
• Perform routine preventive maintenance activities on data center and branch network equipment to proactively identify and resolve potential issues.

Qualifications, Skills and Experience:

• Bachelors in ICT, Computer Science and any related ICT field
• At least 3 years’ experience in implementing and managing the network of a sizeable organization.
• Cisco Certified Network Professional Routing & Switching (CCNP R&S)
• Cisco Certified Network Associate (CCNA) Certification.
• Project management qualification and experience will be an added advantage.
• Strong competency to configure and manage network devices (routers, switches, firewalls) and services (LAN, WAN, VPN).
• Knowledge of networking protocols (TCP/IP, DNS, DHCP, BGP, etc.).
• Understand principles of network availability, performance metrics and capacity planning.
• Familiarity with cybersecurity practices and security measures.
• Strong project management, and risk management abilities.
• Knowledge of negotiating and managing third-party service providers / vendor SLAs
• Knowledge of IT Infrastructure Library (ITIL 4) processes and procedures.
• Ability to learn technical concepts quickly and explain complex technical information to non-technical stakeholders.
• Familiarity with Banking /ICT industry standards and regulations.
• Experience working with cross-functional teams and leading initiatives.
• Willingness to stay updated on emerging technologies, industry trends and best practices.
• Proficient in creating clear documentation and reports.
• High degree of problem-solving and analytical skills.
• Ability to work in a multidimensional/multicultural setting.
• Excellent communication and interpersonal skills.
• Decisive with strength of character.
• Ability to remain calm in the face of major pressure/incidents.
• Team player that exhibits critical thinking and confidence.

How to Apply:

Interested candidates should email their application letter, Curriculum Vitae, and copies of relevant academic documents, IN PDF FILE mentioning the job title as the subject matter to recruitment.bracugandabankltd@brac.net All applications should be addressed to the Head Human Resource BRAC Uganda Bank Ltd.

Deadline: 9th December 2024

Note: Only shortlisted candidates will be contacted.

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