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Job Title:  Fraud Analyst

Organisation: I&M Bank Uganda

Duty Station: Kampala, Uganda

Reports to: Manager Fraud and Security

About Organisation:

I&M Bank is a leading banking and insurance group in Eastern Africa with a presence in Kenya, Mauritius, Rwanda, Tanzania and Uganda. I&M Bank Uganda is a commercial bank headquartered at Kampala Road plot 6/6A with a growing regional presence.  The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers.

Job Summary:   To implement fraud policies, regulations, rules and norms of the bank to ensure fraud losses are minimized and the environment is safe for staff and customers.

As a Fraud Analyst, you will have to demonstrate excellent knowledge on fraud prevention and detection. Need for a strong commitment to fraud preventive and detective strategies and knowledge of all hazards and threats to safety and exhibit good leadership skills.

The role will also call for good knowledge of Fraud trends in the market, coming up with both preventive and detective measures to identify and stop fraud in the business.

Key Duties and Responsibilities:

• Check and confirm that guards deployed across the business are adequately equipped and have valid IDs and other required
• Draw up fraud activity workplans and review fraud policies and procedures, from time to time to ensure any gap that can expose the bank is identified and controls put in place to mitigate losses.
• To develop and implement action plans for detecting fraud in the Bank by working closely with other stakeholders to analyze cases of money laundering, forgeries, and legal claims.
• Develop and implement fraud prevention strategies and processes necessary to minimize the risk of illegal financial cases within the Bank.
• Supervise and conduct analysis of financial records, bank accounts and internal accounts, and various other business data to identify financial irregularities.
• Identify suspicious fraudulent transactions and cases by reviewing systems, products and processes and advise management accordingly.
• Review debit cards and credit card customer complaints and card transactions referred to Fraud & Security Office by the Call Centre Team, investigate to resolve the issues and advise management accordingly.
• Identify cases of theft and unauthorized usage of credit and debit cards, investigate and share with management recommendations thereafter.
• Examine data using analytical skills for any fraudulent activity to brainstorm on the new techniques to help prevent future fraudulent activities.
• Investigate fraud incidences and cases referred to Fraud & Security Unit e.g. Card Frauds, Internet and Mobile Money suspected frauds and cyber related frauds in the Bank.
• Follow through fraud investigation report recommendations with the relevant stakeholders for closure.
• Assist Manager Fraud & Security in arranging for Bankwide fraud and security awareness trainings including inductions as and when required.
• Assist and identify frauds and security risks that are likely to impact bank’s operations and appropriately advise the bank on mitigation measures as well as follow up and coordinate investigation of all the reported cases (fraud) in which the bank has interest.
• Conduct Fraud & Security Risk Assessments as and when required.
• In the absence of the security officers, manage the Biometric access system through; configuring staff at branch level as well as Head office and monitor, track their movement in and out of the building, to ensure access/restriction to the offices/ certain areas such as CMU and adjust the existing configured staff from the system (deletions/additions).
• In the absence of security officers, monitor CCTV Cameras and guarantee that they are properly positioned clearly and making proper recordings retrieve CCTV images upon request and monitor movements in and around the premises including the transactions in ATMs.
• Participate in contingency planning and rescue of persons in emergency, especially in the most unlikely event of an occurrence of a fire outbreak and any other emergencies.
• In liaison with the administration, develop the asset inventory checklist to be able to ascertain the specific range of Bank assets held and used at the branch.
• Carry out general surveillance in and around the bank during and after working hours to curtail any imminent threats of attack against the bank that might be detrimental to the daily operations.
• Ensure confidentiality in handling the banks operation, guarding against information leakage by way of documents being accessed by unauthorized persons both and branch and head office.
• Formulation of monthly reports for Fraud and Security as well as ad hoc reports as the situation may demand.
• Execution of process 1st line of defence reviews on Fraud / Security controls monthly.
• Review of new products /operational processes across the Bank, ensuring Fraud / Security controls where need be are well embedded.
• Execution of RCSA and KPI processes and RCSA re-engineering on a regular basis.
• Work with legal counsels, law enforcement agencies and other relevant players in the industry, to develop and execute plans for the resolution of fraud cases.
• To develop a training schedule for fraud awareness for all staff of the Bank.
• Ensure that members of staff maintain a high level of integrity while carrying out their duties.
• Conduct negotiations and facilitate the process of recovery of lost resources.
• To develop a list of all investigated cases and results of analysis and lessons learned to mitigate future reoccurrences.
• Conduct research and attend educational programs to update professional knowledge.
• Appear in courts of law to testify as witness, then also to present evidence to back up testimony.
• Come up with recommendations for all investigated cases, to ensure the closing of any gaps, to avoid re occurrence of similar incidents.
• Compile a monthly report for Security and Fraud incidents.

Key performance indicators:

• TAT & efficiency
• Customer satisfaction
• TAT for giving feedback to clients.
• Timely resolution of all false positive and false negative card cases.

Qualifications, Skills and Experience:

Minimum Education Qualification:

• Bachelor’s degree in any field with relevant certification in Fraud and Security.
• Professional Qualification: Certified Fraud Examiner is a must.

Work Experience:

• Minimum of 3 years of cognate experience in the same field. years’ working experience in a commercially oriented organization under fraud and security with at least 2 years’ experience at supervisory level.

Required Competencies (Knowledge, Skills & Abilities):

• Ability to withstand pressure.
• Ability to be proactive.
• Decision Making
• Multitasking
• Ability to manage complexities
• Coordination ability
• Knowledge of the Bank products
• Understanding of the Bank environment
• Knowledge of the Bank structure

How to Apply:

All suitably qualified and interested applicants should apply online at the link below.

Click Here

Deadline: 7th December 2024

Note: Only shortlisted candidates will be contacted

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