The Ugandan Jobline

Job Title:    Waitstaff (Several No Experience Jobs)

Organisation: Java House Africa

Duty Station: Kampala, Uganda

About Organisation:

Java House Africa introduced gourmet coffee drinking and café culture to East Africans in 1999, creating spots where invigorating coffee and tasty meals were served, love stories were born, gossip was traded, relationships blossomed and relaxation became an art. We have 47 branches across the region. We also have Planet Yogurt and 360 Degrees Artisan Pizza within our organisation.

Job Summary:   To take and serve food and beverage orders to our guests in a clean environment and ensure all guests are promptly attended to, in accordance with Java service standards.

Key Duties and Responsibilities:

• Presenting a variety of menu options and take lead on suggestive selling based on customer preferences.
• Assist the guest navigate through the menu comfortably.
• Taking orders and delivering them to the table neatly and accurately in accordance to the ticket specification.
• Present bills on time and accept payment.

Key Performance Indicators

• Meet, greet, and sit guests in a timely manner.
• Taking food and beverage orders from customers and ensure prompt service delivery.
• Cleaning, clearing, and organizing table condiments.
• Presenting bills and give back correct change to the guest within the shortest time possible.
• Assist guests on easy menu navigation.
• Attend to the tables and guarantee compliance to cleanliness standards.
• Check the quality of the final servings and resolve any issues accordingly based on recommended food and beverage standards.
• Proper utilization of company resources.
• Ensure accurate stock take.
• Communication-attend shift briefings, communicate cautiously to the guest.
• Ensure necessary orders for proper mis-en place are given to the manager for ordering.

Qualifications, Skills and Experience:

• Ability to work under pressure and long hours.
• Ability to up sell and inform our guest on new menu product.
• Must be a team player.
• Must be customer oriented.
• Must have proper planning skills.
• Must have Point Of Sale skills.
• Should have inter-personal skills.
• Flexible and accommodative
• Must be result oriented, self-driven, articulate, and pro-active.

Special Conditions Of Employment

• Should have a sound menu and product knowledge.
• Should have an A level certificate
• Should have been in the company for at least six months or have equivalent skills from a food and beverage set up.

Core Competencies

• Good interpersonal skills
• Good Listener
• Ability to work under pressure.
• Excellent customer care skills.
• Flexible and adaptable to new environment
• Good verbal and written communication skills

How to Apply:

All candidates who wish to join Java House should apply online at the link below.

Click Here

Deadline: 11th November 2024

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