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Job Title:  IT Infrastructure Officer

Organisation: BRAC Uganda Bank Ltd

Duty Station:  Kampala, Uganda

About the Company:

BRAC Uganda Bank Ltd launched on 25 April 2019 and attained its current status as a Tier II Credit institution following a successful background as the leading Microfinances services provider in Uganda. The bank operates 32 regulated branches and 131 satellite offices covering 84 districts in Uganda targeting Micro, Small. and Medium Entrepreneurs. BRAC Uganda Bank Ltd promotes financial inclusion by extending financial services to unserved and underserved populations especially women and youth as well as people living in poverty in rural areas. The Bank is operationally and financially self-sustaining with over 231,000 active customers and a loan book in excess of Ushs.175 billion.

Job Summary:   To support the installation, deployment and maintenance of servers, desktops, printers, telephony and other hardware across both production and DR environments, and provide timely and efficient user support across networks, desktops and applications.

The IT Infrastructure Support Officer will also support the various processes to Identify, Control and Account for assets throughout their lifecycle, from ‘Receipt’ into the organization to ultimate ‘Disposal’

Key Duties and Responsibilities:

• Undertake effective capacity management of all server and storage resources.
• Support the installation, deployment, upgrade and troubleshooting servers and storage hardware components that include and related support issues in a timely and efficient manner, striving to meet or exceed the SLAs agreed with business.
• Follow the change management process to implement any major infrastructural changes in the live environment.
• Support the delivery of all assigned business and ICT projects and initiatives.
• Carryout fault diagnosis relating to moderately complex problems, reporting the results of such diagnosis in a clear and concise manner.
• Resolve high level issues through providing mitigating actions and driving the implementation of these actions.
• Support the implementation of Disaster Recovery (DR) and related Business Continuity Management activities.
• Review and support all flagged security breaches and vulnerabilities and ensure that all servers and storage devices are protected with up-to-date antivirus definitions and other security controls.
• Produce robust documentation and presentation materials for stakeholder consumption operating at varying levels.
• Document all IT assets in line with BRAC’s standards and track assets register that matches the physical assets in the business.
• Support the preventive maintenance of all servers and storage devices ensuring servicing is done per schedule and SLA.
• Timely and efficient response to infrastructure related issues logged onto the ICT helpdesk.
• Carryout any other duty as assigned by the IT Infrastructure Manager.

Qualifications, Skills and Experience:

• Bachelor’s degree in ICT, Computer Science and any related ICT field.
• Certifications like ITIL V3 Foundation, CCNA, A+ an added advantage.
• Project management qualification and experience will be also an added advantage.
• At least three years ‘experience in implementing server builds and storage management in a sizeable organization that provides a functional and serviceable platform for the business across multiple hardware and software platforms.
• Good knowledge of Windows and Linux Operating systems.
• Strong competencies in managing virtual machines and environment.
• Understand principles of managing service levels, system availability, performance metrics and capacity planning.
• Familiarity with cybersecurity practices and security measures.
• Knowledge network fundamentals, configuration, troubleshooting and security practices.
• Knowledge of negotiating and managing third party service providers/vendor SLAs.
• Knowledge of IT infrastructure library (ITL 4) processes and procedures.
• Knowledge of IT Asset Management.
• Familiarity with Banking/ICT industry standards and regulations.
• High degree of problems-solving and analytical skills.
• Ability to learn technical concepts quickly and explain complex technical information to non-technical stakeholders.
• Ability to work in a multidimensional/multicultural setting.
• Decisive with strength of character.
• Ability to remain calm in the face of major pressure/incident.
• Team player that exhibits critical thinking and confidence.
• Excellent communication and interpersonal skills
• High degree of problem solving and analytical skills

How to Apply:

All interested candidates should email their application letter, Curriculum Vitae, and copies of relevant academic documents, IN PDF FILE mentioning the job title as the subject matter to recruitment.bracugandabankltd@brac.net All applications should be addressed to the Head Human Resource BRAC Uganda Bank Ltd

Deadline: 27th October 2024

Note: Only shortlisted candidates will be contacted.

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