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Job Title:  Regional Manager – Eastern Region 

Organisation: DFCU Bank

Duty Station: Mbale, Uganda

Reports to: Head of Integrated Channels

About the Company:

DFCU Bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.

Job Summary:   Reporting to the Head of Integrated Channels, the role holder will be responsible for implementing and executing work plans for Business growth, portfolio quality, customer experience, and people management in the assigned region to achieve the regional set targets.

Key Duties and Responsibilities:

• Provide leadership and direction to the assigned Branches to achieve set targets for the region.
• Set branch targets for business growth (Liabilities, Assets, NII, Active accounts Profitability) and monitor performance to achieve set targets.
• Monitor and ensure compliance to set policies and procedures in branches under jurisdiction are adhered to ensure that they return acceptable audit and risk assessment ratings.
• Monitor the portfolio and liaise with branch managers to ensure that PAR and NPAs are kept within acceptable levels.
• Communicate strategy changes to direct reports and non-direct reports and ensure that all strategies are executed, targets are set and signed off and periodical reviews happen on time.
• Monitor service delivery to ensure that excellent customer experience standards are maintained in the branches.
• Conducting regular customer visits to enhance relationship management and retention and growth of the business wallet
• Continually assess employee skills, identify gaps and arrange training where needed, in consultation with the HR department
• Plan, coordinated and monitored branch logistical needs like staff, capital items and operational materials in line with the budget and business needs.
• To set and agree targets for staff, review their performance regularly and take action to remedy under-target performance.
• Work out a leave plan for the region, ensure it is diligently followed and institute proper succession planning for business continuity.
• Assist Branch managers in the development, implementation and support of branch training plans so that staff members can meet and/or exceed their performance targets.
• Liaise with the Branch Managers to identify and develop career path opportunities for staff within the regions
• Liaise with Branch Managers to inculcate a culture of discipline to have a high-performing team
• Monitor performance, meet regularly with direct reports to discuss progress and barriers to performance success to manage outcomes
• Business growth in line with all the financial pillars; Liabilities, Assets (WPB, BGLs), Off balance sheet items, Number of accounts, NII, Banc assurance, Profitability and Alternative channel usage.

Qualifications, Skills and Experience:

• Bachelor’s Degree in any discipline
• Six years of working experience in a bank with at least 3 years as a branch manager in a large branch
• Manager function or related areas
• Strong leadership skills
• 4 years of Experience in managing people
• Excellent communication skills – both written and oral
• Good /high-level engagement & negotiation skills
• Excellent Credit Appraisal & Analysis skills
• Good understanding of the SME Segment
• Strong knowledge of the Bank’s products, systems, personal and business banking & corporate goals/objectives
• Excellent Customer service, interpersonal and negotiating skills.
• Strong Industry and business acumen
• Excellent problem-solving and decision-making skills.
• Good leadership, performance driving & teambuilding skills
• Good understanding of risk management and mitigation techniques
• Excellent stakeholder management skills

How to Apply:

If you believe you meet the requirements as noted above, please forward your application with a detailed CV including your present position and copies of relevant professional/academic certificates, to the email address indicated below:

Vacanciesbank@dfcugroup.com

Deadline: 21st October 2024.

NB: Only shortlisted candidates will be contacted. Please note that all recruitment terms and conditions as stated in the HR Policies and Procedures Manual shall apply.

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